• Report: #1151836

Complaint Review: Square

  • Submitted: Tue, June 03, 2014
  • Updated: Tue, June 03, 2014

  • Reported By: Matt — Akron Ohio
Nationwide USA

Square Square DSquare UpSquareDSquareUp Stole Money fraud refused to pay California Nationwide

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Square ripped off our business.  We have used Square for quite a while to do our credit card processing.  It was supposed to be easy.  It ended up being anything but.

Square twice in one month put our account in a suspended status while they performed an audit.  This tied up deposits for days.  During the audit, the requested the same information that was provided to open the account.  They said they were "verifiying the business."  Asked for tax id number, state registration or articles of incorporation.  Also asked for credit card authorization verification.  (Which we have on file for all customers)

On the second verfication, after 2 days of our account on hold, and more than $10,000 in held deposit, they notified us that our account was being "Permanently Deactivated" for reasons they couldn't tell us for security purposes.  Even after reaching out to them (which can only be done in email as they will not provide a phone number for support) they only provided an innacuous set of so called guidelines and terms that says they can do this.

The problem is we already shipped product and delivered service to our customers, and now we are not getting paid.  I have a transaction ID and approval confirmation from AMEX.  They are holding the companies money, and they say it won't be released for 90 days from the transaction date.

We have NEVER had a disputed charge, charge back, or any other challenge.  We did $50,000 a month in business with them.  Yet we are not respected enough for a real conversation about what is wrong or why they did what they did.

Square is a fraud company that will steal your money or tie it up long term.  I believe this is Fraud, and based on the amount should be criminal. $10,000 is a lot of money to our business.  WE are left hanging and I am going to have to take this back to our customer.  I shouldn't have to explain this to a customer.

They have bad customer service, attitude when emailing you, and take days to get anything done.  Not good when you are being told you will be out $10,000...

Don't do business with these guys.  They will rip you off.  I hope a government agency steps in and corrects the bad behavior.

This report was posted on Ripoff Report on 06/03/2014 12:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Square/nationwide/Square-Square-DSquare-UpSquareDSquareUp-Stole-Money-fraud-refused-to-pay-California-Natio-1151836. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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