- Report: #83449
Report - Rebuttal - Arbitrate
Complaint Review: Stainsafe Companies
Stainsafe Companies354 Hiatt Drive Palm Beach Gardens, Florida U.S.A.
Stainsafe Companies Ripoff blatant disregard to issues concerning warranty Palm Beach Gardens Florida
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About a year later, when I placed a claim, they sent a guy to my place of residence to look at the furniture. I never received any response regarding his findings and I had to call the company before they acted on my complaint. Even after this contact, I had to call them, after the time indicated by them, to find out the status of my claim. I was told and later received documents stating that I did not qualify for the claim even though it is stated implicitly in the warranty.
The problem I experienced was that pier shelving was not put together properly and hence there is a defect in the structure. I have a door that doesn't close properly because the shelf is not flushed with the wall of the unit. The warranty states: "COVERAGE: Wood Furniture - Failure of assembled joints of solid wood, veneered or laminated furniture, including inherent defect of framing material, warping of wood members and defective workmanship in the assembly thereof."
I was told to write their Denial Review Department, which I did. As of the time of this writing I have waited well beyond the period stated by Stainsafe and I still have not heard from them.
While typing this message I was on the telephone and placed on a long hold. When someone finally answered my call they hung up on me when I started to tell them why I called. This is not the first time this has happened. Every time I call they answer the phone and then disconnect me. My next step is to contact the BEtter Business Bureau in the area they are located.
Suffern, New York
This report was posted on Ripoff Report on 03/10/2004 04:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Stainsafe-Companies/Palm-Beach-Gardens-Florida-10901/Stainsafe-Companies-Ripoff-blatant-disregard-to-issues-concerning-warranty-Palm-Beach-Gard-83449. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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