- Report: #116921
Report - Rebuttal - Arbitrate
Complaint Review: Stainsafe Inc., / Levitz Furniture
Stainsafe Inc., / Levitz Furniture354 Hiatt Dr, Palm Beach Gardens,, Florida U.S.A.
Stainsafe, Levitz Furniture They won't make good on warranty! ripoff Palm Beach Gardens, Florida
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So now...two years later...same fading and the arm rest has come loose exposing tons of staples (which anyone could get hurt on). I have been sick since August with two hospital stays and am just now getting around to taking care of business that's piled up. So I call and they deny me because I didn't call "within 5 days of the incident". I told them I have been bed-ridden for two months and they didn't care - "It's policy and they can't adjust it for each individual case". So I tell them I can provide proof - but they still denied me. The manager at Levitz said to call Stainsafe and talk to the Supervisor. When I call the CSR says "The Supervisor says no to your case and she won't talk to you."
Bottom line...we are now stuck with "unusual fading" on the couch and a ripped arm piece. Levitz has been zero help to us claiming "It's out of their hands".
It's a fraud over there. DON'T BUY THE WARRANTY AND DON'T SHOP AT LEVITZ. Use someone who has instore and reputable warranty people!!
Sicklerville, New Jersey
This report was posted on Ripoff Report on 11/09/2004 02:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Stainsafe-Inc-Levitz-Furniture/Palm-Beach-Gardens-Florida-33418/Stainsafe-Levitz-Furniture-They-wont-make-good-on-warranty-ripoff-Palm-Beach-Gardens-F-116921. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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