Stainsafe & LeatherMaster ripoff Palm Beach Gardens Florida

The main problem here is; did you pretest in an unseen area before you used this product on your leather. The instructions clearly say to pretest and if after you tried it the first time, why did you continue to use it if it discolored your furniture?

I work for stainsafe and spend my entire day hearing from people that do not read the terms of their warranties or never receive a copy of their warranty.

When you buy insurance on your house or car, do you get the contract explaining what you are covered for and how to obtain service?
This is no different. A salesperson will tell you anything they need to tell you to get you to buy what they are selling. By law, a warranty is a legal contract and we have to abide by its rules the same as you do.

If you backed into a tree and dented your car, would you wait 3 months to call your insurance agent to report it? of course not. There is no difference here.

You need to read your warranty, find out what the timeframe is for reporting the damage, then if it is a covered damage, have your information ready for the agent to make the claim.

We are there to help you with your problems and if you start out the call by blaming us for something that is not our fault,the csr you speak with is not going to be inclined to have a good attitude.

PLEASE get a copy of your warranty, if you bought it, by law, they have to give you a copy. Next, read it and find out what is covered, what is not and pay close attention to how long the reporting timeframe is. We can't help you if you do not follow the same terms of your warranty that we have to follow.

By the way, when you start calling us names and getting profane with your language, we have the option to record it.

If you want to sue us, make sure you provide a copy of your warranty to your attorney so we can explain to him why your claim was denied.
Don't believe what the salesperson tells you, ask to see a copy of the warranty before you purchase it to make sure it is all it is promised to be. Then make your own decision if it is something you want to buy to insure your furniture against accidental damages.

The main problem here is; did you pretest in an unseen area before you used this product on your leather. The instructions clearly say to pretest and if after you tried it the first time, why did you continue to use it if it discolored your furniture?

I work for stainsafe and spend my entire day hearing from people that do not read the terms of their warranties or never receive a copy of their warranty.

When you buy insurance on your house or car, do you get the contract explaining what you are covered for and how to obtain service?
This is no different. A salesperson will tell you anything they need to tell you to get you to buy what they are selling. By law, a warranty is a legal contract and we have to abide by its rules the same as you do.

If you backed into a tree and dented your car, would you wait 3 months to call your insurance agent to report it? of course not. There is no difference here.

You need to read your warranty, find out what the timeframe is for reporting the damage, then if it is a covered damage, have your information ready for the agent to make the claim.

We are there to help you with your problems and if you start out the call by blaming us for something that is not our fault,the csr you speak with is not going to be inclined to have a good attitude.

PLEASE get a copy of your warranty, if you bought it, by law, they have to give you a copy. Next, read it and find out what is covered, what is not and pay close attention to how long the reporting timeframe is. We can't help you if you do not follow the same terms of your warranty that we have to follow.

By the way, when you start calling us names and getting profane with your language, we have the option to record it.

If you want to sue us, make sure you provide a copy of your warranty to your attorney so we can explain to him why your claim was denied.
Don't believe what the salesperson tells you, ask to see a copy of the warranty before you purchase it to make sure it is all it is promised to be. Then make your own decision if it is something you want to buy to insure your furniture against accidental damages.

The main problem here is; did you pretest in an unseen area before you used this product on your leather. The instructions clearly say to pretest and if after you tried it the first time, why did you continue to use it if it discolored your furniture?

I work for stainsafe and spend my entire day hearing from people that do not read the terms of their warranties or never receive a copy of their warranty.

When you buy insurance on your house or car, do you get the contract explaining what you are covered for and how to obtain service?
This is no different. A salesperson will tell you anything they need to tell you to get you to buy what they are selling. By law, a warranty is a legal contract and we have to abide by its rules the same as you do.

If you backed into a tree and dented your car, would you wait 3 months to call your insurance agent to report it? of course not. There is no difference here.

You need to read your warranty, find out what the timeframe is for reporting the damage, then if it is a covered damage, have your information ready for the agent to make the claim.

We are there to help you with your problems and if you start out the call by blaming us for something that is not our fault,the csr you speak with is not going to be inclined to have a good attitude.

PLEASE get a copy of your warranty, if you bought it, by law, they have to give you a copy. Next, read it and find out what is covered, what is not and pay close attention to how long the reporting timeframe is. We can't help you if you do not follow the same terms of your warranty that we have to follow.

By the way, when you start calling us names and getting profane with your language, we have the option to record it.

If you want to sue us, make sure you provide a copy of your warranty to your attorney so we can explain to him why your claim was denied.
Don't believe what the salesperson tells you, ask to see a copy of the warranty before you purchase it to make sure it is all it is promised to be. Then make your own decision if it is something you want to buy to insure your furniture against accidental damages.

The main problem here is; did you pretest in an unseen area before you used this product on your leather. The instructions clearly say to pretest and if after you tried it the first time, why did you continue to use it if it discolored your furniture?

I work for stainsafe and spend my entire day hearing from people that do not read the terms of their warranties or never receive a copy of their warranty.

When you buy insurance on your house or car, do you get the contract explaining what you are covered for and how to obtain service?
This is no different. A salesperson will tell you anything they need to tell you to get you to buy what they are selling. By law, a warranty is a legal contract and we have to abide by its rules the same as you do.

If you backed into a tree and dented your car, would you wait 3 months to call your insurance agent to report it? of course not. There is no difference here.

You need to read your warranty, find out what the timeframe is for reporting the damage, then if it is a covered damage, have your information ready for the agent to make the claim.

We are there to help you with your problems and if you start out the call by blaming us for something that is not our fault,the csr you speak with is not going to be inclined to have a good attitude.

PLEASE get a copy of your warranty, if you bought it, by law, they have to give you a copy. Next, read it and find out what is covered, what is not and pay close attention to how long the reporting timeframe is. We can't help you if you do not follow the same terms of your warranty that we have to follow.

By the way, when you start calling us names and getting profane with your language, we have the option to record it.

If you want to sue us, make sure you provide a copy of your warranty to your attorney so we can explain to him why your claim was denied.
Don't believe what the salesperson tells you, ask to see a copy of the warranty before you purchase it to make sure it is all it is promised to be. Then make your own decision if it is something you want to buy to insure your furniture against accidental damages.