• Report: #132887

Complaint Review: Stainsafe & LeatherMaster

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Sat, February 26, 2005
  • Updated: Sat, March 12, 2005

  • Reported By:Chicago Illinois
Stainsafe & LeatherMaster
354 Hiatt Drive Palm Beach Gardens, FL Palm Beach Gardens, Florida U.S.A.

Stainsafe & LeatherMaster ripoff Palm Beach Gardens Florida

*UPDATE Employee: Your warranty

*UPDATE Employee: Your warranty

*UPDATE Employee: Your warranty

*UPDATE Employee: Your warranty

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I purcahsed some furniture in 2003 with a warranty with stainsafe. That was my biggest mistake. I have made over 12 reports with stainsafe.

Stainsafe is often saying that the issue is not covered by stainsafe but I see it in the warranty. We their people come to correct the problem they half do the job.

Stainsafe operator act as though you are rippen them off when you make the report. You spend more money sending them your warranty then you did on the warranty.

My next stop is a lawsuit and the will be out of more then what I paid for my furniture.

Karen
Chicago, Illinois
U.S.A.

This report was posted on Ripoff Report on 02/26/2005 01:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Stainsafe-LeatherMaster/Palm-Beach-Gardens-Florida-33418/Stainsafe-LeatherMaster-ripoff-Palm-Beach-Gardens-Florida-132887. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Stainsafe & LeatherMaster

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Your warranty

AUTHOR: Venus - (U.S.A.)

The main problem here is; did you pretest in an unseen area before you used this product on your leather. The instructions clearly say to pretest and if after you tried it the first time, why did you continue to use it if it discolored your furniture?

I work for stainsafe and spend my entire day hearing from people that do not read the terms of their warranties or never receive a copy of their warranty.

When you buy insurance on your house or car, do you get the contract explaining what you are covered for and how to obtain service?
This is no different. A salesperson will tell you anything they need to tell you to get you to buy what they are selling. By law, a warranty is a legal contract and we have to abide by its rules the same as you do.

If you backed into a tree and dented your car, would you wait 3 months to call your insurance agent to report it? of course not. There is no difference here.

You need to read your warranty, find out what the timeframe is for reporting the damage, then if it is a covered damage, have your information ready for the agent to make the claim.

We are there to help you with your problems and if you start out the call by blaming us for something that is not our fault,the csr you speak with is not going to be inclined to have a good attitude.

PLEASE get a copy of your warranty, if you bought it, by law, they have to give you a copy. Next, read it and find out what is covered, what is not and pay close attention to how long the reporting timeframe is. We can't help you if you do not follow the same terms of your warranty that we have to follow.

By the way, when you start calling us names and getting profane with your language, we have the option to record it.

If you want to sue us, make sure you provide a copy of your warranty to your attorney so we can explain to him why your claim was denied.
Don't believe what the salesperson tells you, ask to see a copy of the warranty before you purchase it to make sure it is all it is promised to be. Then make your own decision if it is something you want to buy to insure your furniture against accidental damages.
Respond to this report!
What's this?

#2 UPDATE Employee

Your warranty

AUTHOR: Venus - (U.S.A.)

The main problem here is; did you pretest in an unseen area before you used this product on your leather. The instructions clearly say to pretest and if after you tried it the first time, why did you continue to use it if it discolored your furniture?

I work for stainsafe and spend my entire day hearing from people that do not read the terms of their warranties or never receive a copy of their warranty.

When you buy insurance on your house or car, do you get the contract explaining what you are covered for and how to obtain service?
This is no different. A salesperson will tell you anything they need to tell you to get you to buy what they are selling. By law, a warranty is a legal contract and we have to abide by its rules the same as you do.

If you backed into a tree and dented your car, would you wait 3 months to call your insurance agent to report it? of course not. There is no difference here.

You need to read your warranty, find out what the timeframe is for reporting the damage, then if it is a covered damage, have your information ready for the agent to make the claim.

We are there to help you with your problems and if you start out the call by blaming us for something that is not our fault,the csr you speak with is not going to be inclined to have a good attitude.

PLEASE get a copy of your warranty, if you bought it, by law, they have to give you a copy. Next, read it and find out what is covered, what is not and pay close attention to how long the reporting timeframe is. We can't help you if you do not follow the same terms of your warranty that we have to follow.

By the way, when you start calling us names and getting profane with your language, we have the option to record it.

If you want to sue us, make sure you provide a copy of your warranty to your attorney so we can explain to him why your claim was denied.
Don't believe what the salesperson tells you, ask to see a copy of the warranty before you purchase it to make sure it is all it is promised to be. Then make your own decision if it is something you want to buy to insure your furniture against accidental damages.
Respond to this report!
What's this?

#3 UPDATE Employee

Your warranty

AUTHOR: Venus - (U.S.A.)

The main problem here is; did you pretest in an unseen area before you used this product on your leather. The instructions clearly say to pretest and if after you tried it the first time, why did you continue to use it if it discolored your furniture?

I work for stainsafe and spend my entire day hearing from people that do not read the terms of their warranties or never receive a copy of their warranty.

When you buy insurance on your house or car, do you get the contract explaining what you are covered for and how to obtain service?
This is no different. A salesperson will tell you anything they need to tell you to get you to buy what they are selling. By law, a warranty is a legal contract and we have to abide by its rules the same as you do.

If you backed into a tree and dented your car, would you wait 3 months to call your insurance agent to report it? of course not. There is no difference here.

You need to read your warranty, find out what the timeframe is for reporting the damage, then if it is a covered damage, have your information ready for the agent to make the claim.

We are there to help you with your problems and if you start out the call by blaming us for something that is not our fault,the csr you speak with is not going to be inclined to have a good attitude.

PLEASE get a copy of your warranty, if you bought it, by law, they have to give you a copy. Next, read it and find out what is covered, what is not and pay close attention to how long the reporting timeframe is. We can't help you if you do not follow the same terms of your warranty that we have to follow.

By the way, when you start calling us names and getting profane with your language, we have the option to record it.

If you want to sue us, make sure you provide a copy of your warranty to your attorney so we can explain to him why your claim was denied.
Don't believe what the salesperson tells you, ask to see a copy of the warranty before you purchase it to make sure it is all it is promised to be. Then make your own decision if it is something you want to buy to insure your furniture against accidental damages.
Respond to this report!
What's this?

#4 UPDATE Employee

Your warranty

AUTHOR: Venus - (U.S.A.)

The main problem here is; did you pretest in an unseen area before you used this product on your leather. The instructions clearly say to pretest and if after you tried it the first time, why did you continue to use it if it discolored your furniture?

I work for stainsafe and spend my entire day hearing from people that do not read the terms of their warranties or never receive a copy of their warranty.

When you buy insurance on your house or car, do you get the contract explaining what you are covered for and how to obtain service?
This is no different. A salesperson will tell you anything they need to tell you to get you to buy what they are selling. By law, a warranty is a legal contract and we have to abide by its rules the same as you do.

If you backed into a tree and dented your car, would you wait 3 months to call your insurance agent to report it? of course not. There is no difference here.

You need to read your warranty, find out what the timeframe is for reporting the damage, then if it is a covered damage, have your information ready for the agent to make the claim.

We are there to help you with your problems and if you start out the call by blaming us for something that is not our fault,the csr you speak with is not going to be inclined to have a good attitude.

PLEASE get a copy of your warranty, if you bought it, by law, they have to give you a copy. Next, read it and find out what is covered, what is not and pay close attention to how long the reporting timeframe is. We can't help you if you do not follow the same terms of your warranty that we have to follow.

By the way, when you start calling us names and getting profane with your language, we have the option to record it.

If you want to sue us, make sure you provide a copy of your warranty to your attorney so we can explain to him why your claim was denied.
Don't believe what the salesperson tells you, ask to see a copy of the warranty before you purchase it to make sure it is all it is promised to be. Then make your own decision if it is something you want to buy to insure your furniture against accidental damages.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory