• Report: #139619

Complaint Review: Stainsafe Protection, Levitz

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  • Submitted: Wed, April 20, 2005
  • Updated: Wed, April 20, 2005

  • Reported By:Los Angeles California
Stainsafe Protection, Levitz
354 Hiatt Drive Palm Beach Gardens, Florida U.S.A.

Stainsafe Protection, Levitz Warranty protection repair request denied. Given run-around by both stainsafe and levitz. Palm Beach Gardens Florida

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Claim # 1.On 02/10/2001, my husband and I purchased a leather sofa and loveseat from Levitz, with the seven year warranty protection at a cost of $169.99. On 03/06/2005, I noticed that there was a tear on the left side of the center cushion and I called for service on 03/09/2005. I was given a claim # and told to mail or fax a copy of my warranty with the claim number visible. Warranty with claim number was faxed the same day. On 04/11/2005, I received a post card from stainsafe, stating that my claim was closed and no further action would be taken.

Claim # 2. On 10/31/2003, my husband and I purchased a rocker recliner from Levitz, with a five-year warranty at a cost of $44.99. On 03/09/2005, I also made a claim because the interior cushion in the seat is rising up in the center and separating around the sides. I was given a claim #. I was placed on hold for a short time, and when the representative returned she told me that this claim was denied and that this was a manufactory defect, and that I needed to call the Levitz store for repair. I called the Levitz store and they told me to call Stainsafe Protection. I was given the run-around by both companys. And still my furniture needs to be repaired. HELP.....

Patricia
Los Angeles, California
U.S.A.

This report was posted on Ripoff Report on 04/20/2005 05:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Stainsafe-Protection-Levitz/Palm-Beach-Gardens-Florida-33418/Stainsafe-Protection-Levitz-Warranty-protection-repair-request-denied-Given-run-around-139619. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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