- Report: #181614
Report - Rebuttal - Arbitrate
Complaint Review: Stainsafe Protection
Stainsafe Protection354 Hiatt Drive Palm Beach Gardens, Florida U.S.A.
Stainsafe Protection ripoff Like a Band Insurance Company Palm Beach Gardens Florida
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
At the beginning of December 2005, I called in a claim to have my furniture repaired. I was instructed to fax my warranty information and a copy of my fabric label and I would get a call from a technician within 14 days from receipt of the fax. By late Dec., I received a card that my claim was canceled due to no action on my part. I called regarding this, and spoke to a lady by the name of Angela. Angela said they received the fax, but it was not legible. I questioned her as to why no one contacted me back to inform me of this, and she put me on hold to look into it. When she returned, she said that I hadn't sent a copy of my itemized purchase order with the first set of information. I explained to her that it was not requested of me, or I would have. Then I requested to speak with a supervisor. I was referred to a lady named Marva. Marva informed me that all I needed to do was fax a copy of the invoice and a technetium would contact me. I asked her if I needed to refax the original information since it wasn't legible, she said no that it was clearly readable. Which is it legible or not, itemized sale receipt or not. I followed Marva's request and still have not received any information.
So.... once again I called the customer service department. This time I told a supervisor would call me within 48 hours to inform me of the status of my claim. Now it's THREE (3) WEEKS LATER, and still no update on my claim. I called today and spoke to an other supervisor (Claudia) who informed me that I would need to mail in a request for status on my claim otherwise I would not get any further assistance with my problem.
This does not seem to be a very customer friendly service, it reminds me a lot of the way a poor quality insurance company would handle customers they don't want to pay a claim too. I am placing my request of claim status via e-mail as well as a certified copy by mail. If I do not get an appropriate response, in a timely manner, I will file a complaint with the Florida Attorney Generals office, as well as with the Better Business Bureau, and the Bad Business Bureau Ripe Off. Com. I expect a response to this letter A.S.A.P.
This report was posted on Ripoff Report on 03/16/2006 04:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Stainsafe-Protection/Palm-Beach-Gardens-Florida-33418/Stainsafe-Protection-ripoff-Like-a-Band-Insurance-Company-Palm-Beach-Gardens-Florida-181614. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.