- Report: #71672
Report - Rebuttal - Arbitrate
Complaint Review: Stainsafe Warranty
Stainsafe Warranty354 Hiatt Drive Palm Beach Garden, Florida U.S.A.
Stainsafe Leathermaster Warranty Stainsafe Warranty denial ripoff refuses to honor home warranty Palm Beach Garden Florida
*Consumer Comment: Mattress King there is a lot of 'wiggle room' for this company to deny a claim.
ave had no problems with the table until September 15th 2003 when it received s few scratches. I called the number listed on my warranty paperwork 1-877-466-3631 and was given a recording to mail all the info to. In their recording it stated that to be patient and claims could take up to six months to be processed and I will receive confirmation in the future. I mailed it to them and waited for a response on October 28th I was given a web address for stainsafe from a friend.
I went to their website and filed a claim by calling the customer service number. I also faxed the claim into as well to make sure they received it. I was told that a tec would be contacting me by November 10, 2003 to set up an appointment. I called into their call center on Nov 11th and was given a different story, stating since the damage was more than 5 days old now they will no longer repair it. I asked for a supervisor and they said none are available.
I mailed out all the info to them the following day after the incident. Well within the time frame given. I feel that they are just out to steal your money and are not a good deal at all. In fact reading many other comments from people I see that I am not the only one ripped off by them. Please help. Maybe we can all get together and bring a class action suit against them.
san jose, California
This report was posted on Ripoff Report on 11/12/2003 12:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Stainsafe-Warranty/Palm-Beach-Garden-Florida-33418/Stainsafe-Leathermaster-Warranty-Stainsafe-Warranty-denial-ripoff-refuses-to-honor-home-wa-71672. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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