Stain Safe warranty denial, I am having the same problem with the company and I am trying to figure out how to get help in fixing the problem. I bought my dining room table from Homelife furniture on 10/26/00 and it was delivered on 11/16/00. H
ave had no problems with the table until September 15th 2003 when it received s few scratches. I called the number listed on my warranty paperwork 1-877-466-3631 and was given a recording to mail all the info to. In their recording it stated that to be patient and claims could take up to six months to be processed and I will receive confirmation in the future. I mailed it to them and waited for a response on October 28th I was given a web address for stainsafe from a friend.
I went to their website and filed a claim by calling the customer service number. I also faxed the claim into as well to make sure they received it. I was told that a tec would be contacting me by November 10, 2003 to set up an appointment. I called into their call center on Nov 11th and was given a different story, stating since the damage was more than 5 days old now they will no longer repair it. I asked for a supervisor and they said none are available.
I mailed out all the info to them the following day after the incident. Well within the time frame given. I feel that they are just out to steal your money and are not a good deal at all. In fact reading many other comments from people I see that I am not the only one ripped off by them. Please help. Maybe we can all get together and bring a class action suit against them.
san jose, California