- Report: #130994
Report - Rebuttal - Arbitrate
Complaint Review: Stainsafe Warranty
Stainsafe Warranty354 Hiatt Drive Palm Beach Gardens, Florida U.S.A.
STAINSAFE WARRANTY Ripoff Very deceptive will not honor warranty Palm Beach Gardens Florida
*Consumer Suggestion: How to handle Stainsafe
Approximately 3 years ago, I purchased a leather recliner from Lazy-Boy and as stated, I purchased the Stainsafe warranty. I bought the recliner from a very reputable company so when they mentioned the warranty to me, I thought it sounded like a great idea. I was definitely wrong.
In 2003 I submitted a claim to Stainsafe. The recliner had a hole in the leather and needed repaired. Stainsafe sent a repairman out to my residence and fixed the problem. Approximately 4 months later, the same problem came back. I called Stainsafe and advised them of this problem. I was contacted by a Stainsafe representative who advised me that my chair would be replaced. Well, it is now 2005 and I still have the same recliner, with the same problem. I have called Stainsafe approximately 50-75 times regarding this problem. Stainsafe advised me that they could not located a Lazy-Boy retailer who would work with them.
I am a criminal Investigator here in the State of Alabama and on a normal basis, I arrest people who do this to consumers. This is called Theft by deception. It is considered a class B Felony here in the State of Alabama. I have been in contact with the police department in Palm Beach Gardens and the District Attorney's Office in Florida regarding this matter. FINALLY, I received a letter of release from the Stainsafe Warranty. I was advised by Stainsafe that I would be receiving $450 from them in order to have my warranty null and void. I have since, mailed the letter back to them which had to be notarized. It is a shame that this company is still in operation. If anyone is reading this and can get anything out of what I'm saying; DO NOT PURCHASE ANYTHING FROM STAINSAFE!!!
This report was posted on Ripoff Report on 02/11/2005 08:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Stainsafe-Warranty/Palm-Beach-Gardens-Florida-33418/STAINSAFE-WARRANTY-Ripoff-Very-deceptive-will-not-honor-warranty-Palm-Beach-Gardens-Florid-130994. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.