It is obvious that there are many customers who have been what I've been through with Stainsafe. Everything that has been stated about them is true. I only wish I would have found this website before I purchased the $500 warranty through Lazy-Boy.
Approximately 3 years ago, I purchased a leather recliner from Lazy-Boy and as stated, I purchased the Stainsafe warranty. I bought the recliner from a very reputable company so when they mentioned the warranty to me, I thought it sounded like a great idea. I was definitely wrong.
In 2003 I submitted a claim to Stainsafe. The recliner had a hole in the leather and needed repaired. Stainsafe sent a repairman out to my residence and fixed the problem. Approximately 4 months later, the same problem came back. I called Stainsafe and advised them of this problem. I was contacted by a Stainsafe representative who advised me that my chair would be replaced. Well, it is now 2005 and I still have the same recliner, with the same problem. I have called Stainsafe approximately 50-75 times regarding this problem. Stainsafe advised me that they could not located a Lazy-Boy retailer who would work with them.
I am a criminal Investigator here in the State of Alabama and on a normal basis, I arrest people who do this to consumers. This is called Theft by deception. It is considered a class B Felony here in the State of Alabama. I have been in contact with the police department in Palm Beach Gardens and the District Attorney's Office in Florida regarding this matter. FINALLY, I received a letter of release from the Stainsafe Warranty. I was advised by Stainsafe that I would be receiving $450 from them in order to have my warranty null and void. I have since, mailed the letter back to them which had to be notarized. It is a shame that this company is still in operation. If anyone is reading this and can get anything out of what I'm saying; DO NOT PURCHASE ANYTHING FROM STAINSAFE!!!