- Report: #80729
Report - Rebuttal - Arbitrate
Complaint Review: Stainsafe - value City
Stainsafe - value Citystainsafe.com Nationwide U.S.A.
Stainsafe - value City Columbus Ohio
*Author of original report: very happy and satisfied with the job they did
*Consumer Comment: What is a consumer to do?
*Consumer Suggestion: I am amazed at the number of complaints against this company and something needs to be done.
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TODAY'S DATE: 02/16/04
Name that appears on the original receipt
LAST NAME: ******
FIRST NAME: Sharon
STATE and ZIP: Ohio 43232
OTHER PHONE NUMBER ( )
FACSIMILE NUMBER ( )
STORE OF PURCHASE (NAME) Value City E. Main Street Columbus, Ohio 43232
CITY and STATE: Columbus, Ohio
STORE PHONE NUMBER ( 614 ) 866-8888
DATE OF PURCHASE : 01/27/04
INVOICE NO. # 458324-03//3563c-tr leather protection 3563c-tr 139.00/ 39.99/25.00
DATE OF DELIVERY: 01/27/04
WARR.NO. # 01988300010p71
RETAIL COST $: 899.00
PLEASE NOTE: NO SERVICE CAN BE PERFORMED WITHOUT YOUR STORE INVOICE / SALES ORDER NUMBER AND DATE OF DELIVERY.
What type of problem do you have (be specific)? scratch is still there
How did the problem or stain occur (be specific)? looks like black scratch used cleaner and conditioner in kit, and it removed the black stain but scratch is still there??
On what piece of furniture did the problem occur? Sofa behind top pillow
If mattress or bedgard, what size: King / Queen / Full / Twin? N/A
Standing facing the piece, where is the problem located (be specific)? back of sofa across back at top near pillow
Was there any effort made to correct the problem? yes, used cleaner and polish in safe stain kit
If so, what was used or done? used stain safe cleaner and conditioner
What size or how large is the affected area? size of a quarter and across, looks like dark scratch so i used cleaner to clean dark color off and it changed color
What type of material is the affected piece (fabric, leather, wood)? leather
What color is the affected piece? Tuscany red Sofa When did the problem occur (be specific)? 02/15/04
Did a professional attend to the problem? not yet scheduled today w/customer service
1/27/04 sales person : Bob Weiss registration number for warranty
01988300010p71 leather Tuscany red Sofa/loveseat 794708 3563s-tr-2g $899
tuscany red leather chair 80613 19887/s 3563c-tr $399 red dinette-pewter
w/red 48" round glass top/base/4 rd sd chr $399 fabric protection (did not
receive fabric protection)769 gd216-37-g Leather care kit 806013 19887/s
$139 Value city Furniture 6067 E Main St 614 866-888 23 458324-02
CLICK here to see why we deleted either a phone number, link or e-mail address from this Report.
Thank you Sharon
This report was posted on Ripoff Report on 02/17/2004 02:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Stainsafe-value-City/nationwide/Stainsafe-value-City-Columbus-Ohio-80729. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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