- Report: #66870
Report - Rebuttal - Arbitrate
Complaint Review: Stainsafe
Stainsafe354 Hiatt Drive Palm Beach Gardens, Florida U.S.A.
Stainsafe, Aka Scotchgard Protection, Aka Consumer Warranty Service Center RIPOFF Stainsafe Does Not Honor Legitimate Warranty Claims Palm Beach Gardens Florida
*Consumer Comment: I feel that they are just out to steal your money and are not a good deal at all.
*Author of original report: in violation of The Federal Warranty Law
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Apparently math is not there strong point. I contacted them again in August 2003 and told them that it was in fact a year and a half past the date of purchase and should be covered by the extended warranty. They sent me an e-mail telling them that because it was now August and the problem happened in July, it was past the 5 day window that they allow and it would not be covered.
Please remember that I reported the problem in July 2003 when it occured, because they couldn't seem to grasp that.
We have tried numerous times to resolve this first issue, but have not been able to.
On September 5, 2003, we noticed a problem with the reclining mechanism on the same sofa and I immediately reported it by fax on the form they provided me. As of September 11, 2003, they had still not contacted me, so I faxed them again. I have not heard anything as of yet.
I am going to give them 5 more days and then I am going to file a complaint with the Better Business Bureau online. If anyone else is having a problem with this company, I strongly suggest that you do the same. If that doesn't help, I am going to take legal action.
This report was posted on Ripoff Report on 09/12/2003 10:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Stainsafe/Palm-Beach-Gardens-Florida-33418/Stainsafe-Aka-Scotchgard-Protection-Aka-Consumer-Warranty-Service-Center-RIPOFF-Stainsaf-66870. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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