• Report: #782685

Complaint Review: Stamps.com

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  • Submitted: Wed, September 28, 2011
  • Updated: Fri, September 30, 2011

  • Reported By: Laurel — Salinas California United States of America
Stamps.com
unknown-Post Office Box 6022 Inglewood, California United States of America

Stamps.com Fraudulent Business Practices. Inglewood, California

*Consumer Comment: Laurel, you really should read what you sign up for...

*UPDATE Employee: Stamps.com is a licensed vendor of the USPS

*Consumer Comment: Not the USPS

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Under the guise of the US Postal Service, this company mails information to set up printing postage on your home computer/printer.  They advertise a free cd to set it up as well as a postage scale (fee) and free postage for a trial period.  Instead, you get signed up for a membership and monthly service fee of $15.99 which is not included anywhere on the mailed information.  This company is fraudulent and unethical.

This report was posted on Ripoff Report on 09/28/2011 08:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Stampscom/Inglewood-California-90312-6022/Stampscom-Fraudulent-Business-Practices-Inglewood-California-782685. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Laurel, you really should read what you sign up for...

AUTHOR: Ken - (USA)

It would make your life so much easier and stress free.

Looks like you jumped into this blindly and are attempting to blame others, including the USPS...not cool.
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#2 UPDATE Employee

Stamps.com is a licensed vendor of the USPS

AUTHOR: StampsComCorp - (United States of America)

Hi Laurel,

Stamps.com appreciates your feedback, and apologize for any misunderstanding.  We offer a four week no-risk trial so that you may use our online postage service and determine if the service fits your mailing and shipping needs.  Please note that we do not offer a "free trial"  -- our trial is labeled as "no risk trial." 

If you do not like the Stamps.com service, you may cancel at any time during the four week trial period and you will not be charged any subscription fee for using the service. 

However if you do not cancel the Stamps.com service and go past your four week trial period, you will be charged $15.99 for using the service during that first "trial" month.   After you pass the four week trial period and become a regular customer, you will be charged $15.99 each month moving forward.  You may cancel at anytime -- there is no long term agreement. 

During the registration process for Stamps.com and before a customer's account has been created, (on the page called Postage Account Credit Card Authentication) all prospective customers will see the following text:

Why do you need my credit card information? 
Your credit card is required by the USPS to set up your USPS postage account.  Your credit card will not be charged unless you buy additional postage or Stamps.com products, or if you continue past the NO-RISK 4-week trial period. 
 
We provide and disclose terms that we do expect all potential customers to read, review, and agree to before they create their accounts.  Accounts cannot be created without customers indicating that they have read the terms by clicking on the I Agree box. 
 
We do apologize for any misunderstanding. We are a licensed vendor of the USPS, but we do not claim to be the USPS itself. We would be happy to further review your account. Could you e-mail us your full name and phone number to social@stamps.com?

Thanks!
Vince Y
Stamps.com Customer Support
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#3 Consumer Comment

Not the USPS

AUTHOR: Flynrider - (USA)

"Under the guise of the US Postal Service, this company mails information to set up printing postage on your home computer/printer. "

  Under the guise?   What about that site looks even remotely like the USPS.  They don't even display the USPS logo or try to mimic a USPS site.   This and the fact that you listed your complaint under the USPS category, leads  me to believe you are confused. 
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