• Report: #1073198

Complaint Review: Stamps.com

  • Submitted: Mon, August 05, 2013
  • Updated: Mon, August 05, 2013

  • Reported By: Dianne — Milwaukee Wisconsin
Stamps.com
, Select State/Province USA

Stamps.com They said I downloaded their program in April and started Double Billing Me In July for 2 Accounts c d

*UPDATE Employee: Stamps.com Response

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Some how someway they say that I asked for their program in April. In July they started taking 16.95 out of my bank account twice. A few weeks ago I got a disc in the mail from them but never opened it. Their program is not nor has it ever been on my computer. I called their customer service number and they said I had two accounts and that they cost 16.95 a month. I said I'm not using your service and want my money back. They said NO IT DOESN'T MATTER IF YOUR NOT USING OUR PROGRAM YOU STILL HAVE TO PAY FOR IT. THEY SAID THEY CLOSED MY ACCOUNT. THE NEXT DAY THEY TOOK ANOTHER 34.95 OUT OF MY ACCOUNT.It doesn't seem like a company anyone should do business with?

 


This report was posted on Ripoff Report on 08/05/2013 12:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Stampscom/Select-StateProvince/Stampscom-They-said-I-downloaded-their-program-in-April-and-started-Double-Billing-Me-In-1073198. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Stamps.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Stamps.com Response

AUTHOR: StampsComCorp - ()

Hi Dianne,

 We are very sorry to hear about your experience.  From your comment, it sounds like you may have mistakenly signed up for our service.  When you called to cancel your accounts, our Customer Service Representative should’ve provided you with cancellation reference numbers to confirm that your accounts were closed.  Please note that we bill in arrears (pay for July services on July 31st). 

 We do apologize for any misunderstanding and would like to further review your account to help with any unresolved issues.  Could you please email your contact information (full name, phone number and email address) to social@stamps.com?

 

Sincerely,

Divya

Stamps.com

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X