Stamps.com Couldn't get a hold of anyone via phone or email to cancel trial. Finally reached them, will not issue refund. Internet

They will cancel you eventually.  After trying to keep you on as a customer for about 10 minutes throwing all different kinds of offers at you.  At the end, they still charge you for a full month even though it only renewed a week before.  So basically they charge you for 3 weeks of service you can't even use.  I know employees will try and come on here and dispute what I am saying.  They are only trying to protect their precious little commissions.  You are lucky someone hasn't recorded the conversation like that one man did with AOL when he was trying to cancel them.  Someone is going to do that one day and embarrass your company like AOL was.

I didn't notice anywhere in your original post whether or not you had "purchased any postage" (which shows up on a little "postage meter balance" in the lower left corner of your Stamps.com homepage screen).  Postage purchase is separate from the monthly subscription fee a person pays just to use their service.

If you did...and there was still postage available at the time you closed your account (or tried to close it)...Stamps.com is supposed to arrange for you to receive a refund check for it.  (This postage meter refund does not actually come from Stamps.com, but the U.S. Postal Service...according to info I was given by a Stamps.com rep, and they indicated it would take like 8 weeks to receive it).

I hope you are (or have been) successful in your endeavors!

 

"Upon calling the toll free number listed on their website and in the previous email, I was greeted with a strange, loud muffled sound and a sudden disconnect. I of course, thought that was odd, and tried again. After numerous times I gave up, and thought I'd try again the next day. On the following morning I once again called the number, only to have the same issue. After even more attempts to get through, I suddenly had a streak of luck and the number began working. I was put on hold. After being on hold for 45 minutes, I was then suddenly disconnected. I tried several other times for the next three or so days, only to have a similar outcome."

I find this part of the story highly unlikely. If you are calling the correct number during the hours of operation you should have had no trouble at all getting through to a live person, the hold times can be a bit long (on Mondays especially, which is to be expected for a call center that is only open Mon-Fri) but you should absolutely have no trouble getting a Customer Service Rep who will assist you with closing out your account.

I just ran into the same issue and have not taken the time to call, like one poor exhausted person tried to do in another post. Luckily I have no connect for my credit card account as they heap payment upon payment for something I never ordered in the first place. I agree with the last comment about how this type of problem is systemic and connected to almost every BIG business and bank that I encounter! It is like they are in business to offer us nothing, give us no customer respect (support), and want to defraud us of our money. My recent complaints are Orchard Bank, Quicken Loans, and FIA Credit Services, just to mention a few entities I have recently had to grapple with to keep above water. This is a treacherous time when people are loosing their jobs, loosing their houses, and in some cases loosing their lives when negative factors collide. There was a suicide in my neighborhood recently caused by a man loosing his job and being harassed to his death by credit card companies and banks. A bit dramatic, yet when someone is so plagued by entities trying to defraud the public this may be the logical conclusion for some poor souls? This is reality. I wonder when people will get fed up with the way the country posters this misguided notion that companies will do the right thing and see them for what they are pigs masquerading as businesses. They make a mess of our lives than give a canned rationale as to why we should accept their nasty practices, while all along have a thread into our bank accounts and force themselves into our lives. If this aint evil I do not know what is! Watch THE CORPORATION to get an overview, watch MAXED OUT to see how the banks defraud the public, and THE END OF POVERTY? To see how we got in this mess in the first place.

Here is an additional phone number I used to contact Stamps.com regarding cancelling an account (I'm assuming you may not have this one):  1-310-482-5800.

I had no problems reaching a customer support rep to cancel an account I previously had with them.  Hope this helps.

Wow. I have read all of this and I am floored by the unprofessional way these people do business. I feel for you. Make sure to update. I am curious how it turns out.