• Report: #1147025

Complaint Review: Stamps.com

  • Submitted: Thu, May 15, 2014
  • Updated: Thu, May 15, 2014

  • Reported By: Nyree1593 — Bronx New York
Stamps.com
Internet USA

Stamps.com WHY ARE THEY STILL IN BUSINESS? THEY CHARGE FOR NOTHING. Internet

*UPDATE Employee: Stamps.com Response

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They charge you for absolutely nothing and they charge monthly !!!!! It's the sign up for a free trial and if you don't cancel we take your money scam !!!!!! 


This report was posted on Ripoff Report on 05/15/2014 02:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Stampscom/internet/Stampscom-WHY-ARE-THEY-STILL-IN-BUSINESS-THEY-CHARGE-FOR-NOTHING-Internet-1147025. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Stamps.com Response

AUTHOR: StampsComCorp - ()

Hi Nyree1593,

 

Thank you for your comment and we apologize for any frustration caused.  It sounds like you did sign up for our service, which is why you are being charged the monthly subscription fee.  We offer a four week no-risk trial so that you may use our online postage service and determine if the service fits your mailing and shipping needs.  Please note that we do not offer a "free trial" -- our trial is labeled as "no risk trial."

 

If you do not like the Stamps.com service, you may cancel at any time during the four week trial period and you will not be charged any subscription fee for using the service.  To cancel, please call our Customer Support Team at 1-888-434-0055 (open Monday – Friday, 6am – 6pm PT).  One of our representatives should be able to locate your account with your Stamps.com username/personal information and assist you with the cancellation.  You will be provided with a cancellation reference number and this information will also be emailed to you shortly after you cancel.

 

However if you do not cancel the Stamps.com service and go past your four week trial period, you will be charged $15.99 for using the service during that first "trial" month.   After you pass the four week trial period and become a regular customer, you will be charged $15.99 each month moving forward. 

 

During the registration process for Stamps.com and before a customer's account has been created, (on the page called “Postage Account Credit Card Authentication”) all prospective customers will see the following text:

 

Why do you need my credit card information? 

Your credit card is required by the USPS to set up your USPS postage account.  Your credit card will not be charged unless you buy additional postage or Stamps.com products, or if you continue past the NO-RISK 4-week trial period.” 

 

We provide and disclose terms that we do expect all potential customers to read, review, and agree to before they create their accounts.  Accounts cannot be created without customers indicating that they have read the terms by clicking on the “I Agree” box. 

 

Additionally, we believe Stamps.com provides a good value for customers who need to print not only just Priority and Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. Along with postage discounts, Stamps.com also offers the ability to import orders from a number of different sources such as eBay, Amazon, Etsy, PayPal and many others, including shopping carts.  The software will also post-back the Delivery Confirmation number to the source.  If you are able to use this feature, it will save you a lot of time. 

 

We apologize for any misunderstanding and would be happy to further review your account. Could you e-mail us your full name and phone number to social@stamps.com?

 

Sincerely,

Divya

Stamps.com

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