• Report: #810529

Complaint Review: Stamps.com

  • Submitted: Fri, December 16, 2011
  • Updated: Tue, December 20, 2011

  • Reported By: KZ2030 — BEAVERTON Oregon United States of America
Stamps.com
12959 Coral Tree Place Internet United States of America

Stamps.com What a ripoff for a "Free" trial. Do not sign up! Internet

*UPDATE Employee: Details of Stamps.com 4 Week Trial

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They decieved me into signing up for a "FREE" trial, yet charged my credit card without my authorization for this "FREE" trial.

I called them and asked for a refund. They refused. Sean (supervisor), told me that it wasn't a free trial, and that I had to pay $18 for it since I didn't cancel it. I didn't use it at all. They waived my service fee for the following month.

Any respected business would give a refund in such cases,especially, since I was a new customer. I told the guy that I will file a complaint and write reviews about my experience.  So here I am.

This report was posted on Ripoff Report on 12/16/2011 07:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Stampscom/internet/Stampscom-What-a-ripoff-for-a-Free-trial-Do-not-sign-up-Internet-810529. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Details of Stamps.com 4 Week Trial

AUTHOR: StampsComCorp - (United States of America)

Hi KZ2030
Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Stamps.com offers a four week no-risk trial so that you may use our online postage service and determine if the service fits your mailing and shipping needs.  Please note that we DO NOT offer a "free trial"  -- our trial is labeled as "no risk trial."   We do not mention the words "free trial" on any advertisement or on our site.

If you do not like the Stamps.com service, you may cancel at any time during the four week trial period and you will not be charged any subscription fee for using the service.  
 However if you do not cancel the Stamps.com service and go past your four week trial period, you will be charged $15.99 for using the service during that first "trial" month.   After you pass the four week trial period and become a regular customer, you will be charged $15.99 each month moving forward.  You may cancel at anytime -- there is no long term agreement.

During the registration process for Stamps.com and before a customer's account has been created, (on the page called Postage Account Credit Card Authentication) all prospective customers will see the following text:

Why do you need my credit card information? 
Your credit card is required by the USPS to set up your USPS postage account.  Your credit card will not be charged unless you buy additional postage or Stamps.com products, or if you continue past the NO-RISK 4-week trial period. 
 
We provide and disclose terms that we do expect all potential customers to read, review, and agree to before they create their accounts.  Accounts cannot be created without customers indicating that they have read the terms by clicking on the I Agree box. 
 
We do apologize for any misunderstanding.  We would be happy to further review your account. Could you e-mail us your full name and phone number to social@stamps.com?
Thanks!
Eric
Stamps.com
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