Consumer's Original Complaint :
My vehicle was misdiagnosed, paid over $4k for repairs, my vehicle still does not work and Standard Auto Care will not fix it.On Oct 6 2012, I had my 2006 Nissan Altima towed to Standard Auto Care for diagnosis. I was told by Tom, the owner, that my vehicle had a blown head gasket and 2 catalytic converters that needed to be replaced....all told over $4,000 of repairs. I decided to have the repairs done and finance the repair cost, as this is my only vehicle. I picked up my vehicle on Oct 25. On approx Oct 29,the oil light and check engine light came on in my vehicle.
I put in approx 3 quarts of oil...the oil light off, but the check engine light remained on. On Oct 30 i called Standard Auto Care and returned the vehicle to them. Tom, the owner, told me that I now had a piston ring/ rod issue that they had no way of knowing about, and that my engine would have to be rebuilt. He told me to check the oil often, and had a techician reset the check engine light. On November 1st, while driving on Interstate 80, my vehicle started to make a knocking sound and stopped.
I was stranded on the side of the freeway, and was charged over $200 to have my vehicle towed to my home. I didn't even have my car for a week and it was broken down again. All told, after paying over $4,000 for repairs and over $200 in towing fees, I am still left without a car.....and Tom, the owner of Standard Auto Care, refuses to refund my money. His only offer was to provide free labor to install a used engine if I buy one. DO NOT TRUST THIS SHOP WITH YOUR VEHICLE!!! Feel free to comment with any questions because I wouldn't want anyone to go through what I've gon through with Tom Hipp and Standard Auto Care.