- Report: #767129
Report - Rebuttal - Arbitrate
Complaint Review: Standard Screen Printing
Standard Screen Printing1624 13th Ave S. Clinton, Iowa United States of America
Standard Screen Printing Fast Screen Printing Mis-represented their abilities; Ignored Customer Requirements; Provided a Sub-Standard Product; Poor Customer Service Clinton, Iowa
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They would not provide such a 'proof' without a check in hand for the order. The order was then held long enough for the check to clear and then printed and shipped without submitting the proof as required. [continued below]....
Once the check for the order was received, contact with them essentially ceased. Several emails and telephone calls were all ignored. When I received notice that the order had shipped, several more emails and irate calls wee made in an attempt to contact Ericka about why my instructions were ignored. No contact was made until after the order was received; several more irate calls and emails were ignored and finally I was told that my concerns were 'being reviewed'.
Several days later, I was informed by 'Jeff' that they had reviewed my order and that they "did the best we could with the artwork provided". When asked why I wasn't told that this was the best they could do prior to accepting my order rather than assuring me that my artwork would be reproduced EXACTLY as submitted, I was again ignored and essentially told tough-$h*t!
This company acted in an extremely unprofessional, deceptive manner. They delivered a product that, I believe, they knew was un-acceptable. They do not can one iota for a satisfied customer; their only concern was to get the check and then screw the customer. I can't believe they are allowed to stay in business.
This report was posted on Ripoff Report on 08/19/2011 09:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Standard-Screen-Printing/Clinton-Iowa-52732/Standard-Screen-Printing-Fast-Screen-Printing-Mis-represented-their-abilities-Ignored-Cus-767129. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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