We contacted standard screen printing October 2011 about receiving a quote on approx. 150 t-shirts for a nonprofit organization, that Im vice president of. We continued to correspond by email about the t-shirts, quotes, and also different proofs for the t-shirt art design until approx. February 2012.
This is the first instance the company stated Yes you still get the free koozies too, its one free koozie for every shirt you order and it gets a one color, one side print. So if you order 200 shirts you get 200 free printed koozies.. We continued to correspond with them about the t-shirts and proofs until approx. May 2012 when the female we were working with went on maternity leave.
Side note: The were hesitant with providing us with multipule proofs. They were becoming aggitated when we would request new proofs even though their website says free artwork.
At this time we started to correspond with another female from standard screen printing. During this time we had finalized the proof for the front and back of the shirt. In May 2012 we received an invoice from the company for 140 assorted t-shirts along with 140 koozies.
In May 2012 we received an email from UPS stating our order was being mailed to us. In May 2012 we received the t-shirts with no koozies. We inventoried the shirts and noticed that 6 shirts had bad printed images and 10 were printed off center.
After noticing the shirts one of our board members called the company and spoke with a female and she stated that we needed to send pictures of the misprinted shirts and that we did not provide them with a proof for the koozies so we would not receive them.
At no time during any email correspondence, phone conversations, or on the invoice did they state we needed to provide them with a proof for the koozies. The following day I called the company and tried speaking with the female but a male on the phone said she was busy and I needed to send pictures and hung up.
On June 2, 2012 I emailed the female about the concerns with the shirts, not receiving the koozies, and also provided pictures of the t-shirts as requested. As of this statement we have not received an email back. I have called the company every other day trying to get these issues resolved and each time I am told the female is busy and the person I'm speaking with cannot help me.
Lately when i call the phone just rings and rings and rings. I am not sure if they have noticed its my number and refuse to answer. Either way standard screen printing is not responding to any of our emails or phone calls.
I have tried to resolve this issue with the company and they refuse to speak with me or anyone from our organization. We are just looking to get what we were promised in our invoice, what we paid for, and the misprinted shirts replaced. At this point i dont think any of this will happen. Now i want to make sure others are aware of their practices and lack of customer service and quality of products.