My son went into Stanger Toyota in St. George Utah, looking for a new pick-up. The salesman gave him a given amount on "Trade in" for his truch and made a leasing agreement with him for a new Toyota Pick-up.
Before signing the papers my son said, " are you sure there will be not problems, I do not want someone calling me in a few days and saying the bank will not finance the loan or for some other reason I end up having to bring the truck back in.?" He was assured there would be no problem.
The "Trade-in" value was a couple thousand less than blue book, but Robert (my son) was happy with the new truck. A week or two later the dealership called and said they had sold his truck but in the process the new buyer had done a title check and found out the trade in truck had been recked before.
Robert said it was complete news to him, the truck was in really good condition when he took it into Stangers and they could see no problem with it and seemed happy to make the trade. Now they say they have sold his truck at ocction and were only able to get five thousand for it so they will need to add another thousand to his lease agreement which will only increase his payment by about $25.00 a month.
To my way of thinking if they needed to get six thousand for the truck, they should have made that the begining bid. Plus, the retail value of the truck according to blue book was $16000. Why would the dealership take five thousand for a care that should retail at $16000?
He really likes the new truck but he says he is ready to take it back to the dealer. But they say they have already sold the pick-up he traded in. The worst of it is, several members of my family have baught cars from this dealership and have been pleased with the service.
My wife and I baught a 4runner from them, my daughter baught a new car, another son baught a car and now Robert feels he is being victomised. We like Toyotas and have liked the dealer but now can't help wondering if a scam is in the make. What can he do at this point?