ED Magedson – Founder
Stanley Home Warranty13010 Eastgate Parkway,Suite101 Louisville, Kentucky USA
Stanley Home Warranty Louisville Kentucky
Called Stanley Warranty LLC the first week in June about my washing machine. The gasket destroying clothing with rust and oil. I called and found out that Stanley is on the east coast. I am in Hawaii so I have to get up early if I want to talk to someone.
I have a wedding reception at my home in 3 weeks and need to replace my washer. After finally finding a phone number that a person answers, they tell me that a Sears rep will be calling to make an appointment. After 3 days and no call I call Sears. Sears says they do not have a contract with Stanley. I was lied to.
I continue to try and reach Stanley early every morning. I demand my $664 back. They finally transfer me to Yvonne Adams. She tells me my GE Plus washer is to old to repair. She will send me a check for $300. [continued below]....
It is now the end of August. I am still waiting for the check. I called her last week and she said that she would forward my emails to the CEO. Does she think I am crazy! I asked her if he is cutting the check.? I would like to speak to him!
Unfortunately, on Friday August 23"13, my garbage disposal went out. Leaking from the bottom all over under the sink. The plumber said I needed a new one. Unable to wait for Stanley to tell me it is too old to fix I bought a new one for $113.00.
I paid the plumber to install it. I forwarded the attached copy of my receipt to Stanley Warranty LLC along with the discription of the old disposal and age.
What do you think I should do? What are others doing to get them to honor their contracts. There is no honor in this company. I will not be renewing my contract with them. I just want what I purchased in good faith. What a rip off!!!
This report was posted on Ripoff Report on 08/26/2013 10:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Stanley-Home-Warranty/Louisville-Kentucky-40223/Stanley-Home-Warrantynbsp-Louisville-Kentucky-1079321. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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