• Report: #335129

Complaint Review: Stanley Steemer Las Vegas

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  • Submitted: Wed, May 28, 2008
  • Updated: Sun, June 08, 2008

  • Reported By:Las Vegas Nevada
Stanley Steemer Las Vegas
425 W Gowan Rd.North Las Vegas, Nevada U.S.A.

Stanley Steemer Las Vegas They will not accept responsibility for their staining of my carpets!! Las Vegas Nevada

*Author of original report: This is a link to photos of my now very ugly carpet!! It is on Yellowbot....

*UPDATE EX-employee responds: You are the victim of poor communication, a trademark of the terrible technician.

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wish I had never called them in to clean my entire home...biggest mistake of my life!! I am left with grey patchy tye-dyed looking carpet in my entire house!!! Where they did not clean(??) under the rug when pulled back is the original color of an EVEN-TONED pale gold...we have only lived in this house a year this rug has only been on the floor a year...the corner edge of a rug that lay ontop of my carpet they started cleaning it and it was leaking black into the floor so there is a black corner edged shape also on the carpet now...so I now have a patchy filthy looking carpet on both floors right up to the baseboards and a dark grey corner in my great room what if I want to move the rug to another place I am stuck with it here to cover their mistake!!! They came out numerous times to redo areas and the puddle like patches came back worse even a few gray lines formed where their areas ended that they cleaned?? .I am a perfectionist and a cleanaholic!!! I hoover the floor daily and clean constantly now the place looks dingy. After I complained they sent in some "carpet analysts" they came back with a report that the fibers were scratched and caught the light strangely to look like dirt??? What a bunch of SH...T???? on the stairs the part of the steps that is vertical (obviously you cannot stand on these) are patchy too?? So please explain the wear and tear on these areas??? When we moved in the lady that had owned this home before us was bedridden and lived on the ground floor the upstairs carpets looked BRAND NEW!!!! No fibers were worn down and "scratched"??? What a LOAD Of @@##$$%!!!!! I have posted pictures of my ruined carpets on photobucket just do a search and you will see the eyesore I have been left with....you cannot say you have not been warned..unfortunately there were no reviews on this company at citisearch or on Ripoff Report before I hired them..lucky for you I have saved you from a similiar misfortune!!! So take my advice or be a fool....like I feel!!!

I have since contacted another cleaning carpet (a highly recommended one) and they tell me they are constantly being called in to clean up after Stanley Steamer and in fact the gray patching everywhere is caused by Soap Residue..and that Stanley Steemer uses too much soap and that their equipment is not able to handle the removal of this soap so it is left behind in people's carpets and actually will attract more dirt!!!! YUCK!!!!

Pros: What pros??? STAY AWAY!!!

Cons: OH MY GOD just read my review please!!!!

Ruined carpets!!!
Las Vegas, Nevada
U.S.A.

This report was posted on Ripoff Report on 05/28/2008 11:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Stanley-Steemer-Las-Vegas/Las-Vegas-Nevada-89117/Stanley-Steemer-Las-Vegas-They-will-not-accept-responsibility-for-their-staining-of-my-car-335129. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

This is a link to photos of my now very ugly carpet!! It is on Yellowbot....

AUTHOR: Ruined Carpets!!! - (U.S.A.)

http://www.yellowbot.com/user/RuinedCarpets

click on this link to see three photos that show very clearly what I have described...this carpet used to be uniform in color now it is patchy ALL over!!! I understand the traffic areas would be darker but the pics include areas (like upstairs loft in a corner area) that no one even walks on!! Also our pets are housetrained so there is no pet urine on the carpets??

Disgusted in Las Vegas!!
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#2 UPDATE EX-employee responds

You are the victim of poor communication, a trademark of the terrible technician.

AUTHOR: Ch263 - (U.S.A.)

I am IICRC certified in CCT (carpet cleaning), UFT (upholstery cleaning), WRT (water damage restoration), ASD (applied structural drying), and Tile & Grout.

I took a look at some of your photos. (what I'm assuming are your photos, ,there were over 11,000 labeled 'carpet', 'etysinger' maybe?? dated May 25th)
The first picture I saw showed no stains, it did however show what we call a traffic pattern. A traffic pattern occurs from high traffic. (duh!) Simply put the individual fibers that make up the yarns of the carpet have been scratched, (yes scratched) and frayed. The carpet appears dull in these areas. Unless you can hover over your floors without touching the carpet, you're going to have traffic patterns, period. Everyone has them, its just more noticeable on some types of carpet, especially what appears to be a low-grade carpet such as yours. Having a protective coating applied to the carpet after cleaning will slow down the appearance of traffic patterns but they will still appear. The analyst was not feeding you a load of SH**. Even though the previous tenent didn't walk on the carpet upstairs, it still collected dust, that dust can build up over time, and then when you walk on it with all that dust build up, it will rapidly soil and wear down due to the dust grinding into the fibers.

Next up, the rug. He shouldn't have cleaned the rug on top of the carpet, he should have at least moved it somewhere else aftwerward to dry, thats just begging for trouble, area rugs are known to bleed. As far as the the carpet looking brand new underneath the rug... You could clean all day long, but the carpet underneath the rug and the exposed carpet will never match up.

As far as pet stains go, they are pretty hit or miss, I would set expectations very low, explain why it probably won't come out. (And then if I was able to get it out, I would be a hero and the customer would give me more money). For example, urine from your pet will almost always work its way down into the padding underneath the carpet, especially from female cats and dogs. If the urine is in the pad and you have the carpet steam-cleaned it will most likely wick back to the surface of the carpet, the combination of moisture and heat causes wicking. This wicking (if thats what happened in your case) could have been avoided through extra dry strokes and by turning the machine down to a lower pressure setting. This however will only make the carpet appear clean on the surface, the only true way to avoid wicking is to replace the padding.

As far as the risers go, (vertical part of the stairs), they probably didn't clean them, and if they did, they just soaked them. Also it may appear patchy because of the direction of the nap in the carpet.

Now for the techician of the 'highly recommended' company. He doesn't know what he is talking about. stanley steemer does not use any spotting agent that is soap, soapy or leaves a soapy residue. The cleaning agent they use is hot water with surfactants. In other words, it is just really hot water. And water doesn't leave a soap residue. In addition, the cleaning engines used by stanley steemer are strong enough to suck a 16lb bowling ball through a 10 inch hose. They clean, however, with enough suction to pull out 80% of what they put in. Lastly, every company is ALWAYS doing the other company's screw ups, or so they say. The fact is stanley steemer didn't get to the top of the food chain by doing poor work. You just happened to get a poor technician, and were probably the victim of a 'blow out.' There's a saying "It takes months to gain a customer, and only a few seconds to lose one." You are a testament to that saying.

PS. The Las Vegas branch of Stanley Steemer just underwent a major management change. You might want to give them another shot in the future. New managers usually mean new technicians and no BS. Just request a lead technician...

Hopefully this helps you... as longwinded as it was.
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