- Report: #1028635
Report - Rebuttal - Arbitrate
Complaint Review: Stanton Optical 031
Stanton Optical 0314492 Ming Av Bakersfield, California United States of America
Stanton Optical 031 Deceptive advertising?? Bakersfield, California
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2 weeks later (3/13) was notified that my glasses were in. Went to Stanton to have them fitted properly. Put them on and could not see clearly. Everything was like in a fog - kind of "fuzzy". I had better vision with my old glasses. Also, couldn't locate the 2nd pair. At first they were going to do a refund. Then they asked me to do a re-exam. Didn't have time, so I refused (5 people waiting).
They said the district manager would only authorize a refund if the glasses didn't arrive on time, they couldn't correct the vision problem, and one other thing. I asked them "what your saying is that you have my $446.00 and there is no way I will get a refund?, right". and the said yes. Their final offer was to take the prescription from my old glasses, make me two new pair with that prescription, plus wait 2 more weeks for them to arrive. That's not a solution. Why, on God's green earth, would I have them make a duplicate of my old prescription for $446.00?
I sent an email to their corporate office requesting a possible solution to prevent me from taking other action. Still no response.
This report was posted on Ripoff Report on 03/14/2013 10:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Stanton-Optical-031/Bakersfield-California-93309/Stanton-Optical-031-Deceptive-advertising-Bakersfield-California-1028635. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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