Stanton Optical 7811 Kingston Pike
Knoxville, Tennessee United States of America
- Phone: 865-470-7775
- Category: Eye Care
Stanton Optical buy 1 get 1 ripoff Knoxville, Tennessee
*Consumer Comment: That is crappy service
I will never go back to Stanton Optical. I went in on May 5, 2012 for eye exam and to order glasses. I had no problem with the eye exam however I looked around the showroom for a good 20 minutes before anyone even approached me about ordering glasses. I ordered my glasses and was told I would have my glasses within 7-10 days. I called on day 11 and was told the machines had been down and they would be ready by Tuesday. I called on the following Tuesday and was told their phone lines were down. I called on Wednesday and was told the machines were still down but they expected them to be fixed and my glasses to be ready by Friday.I called on Saturday was told they were still not ready but everything should be caught up by Tuesday. I called on Wednesday and after they didn't answer all morning in the afternoon I was hung up on 3 times before they told me that my glasses were still not ready but they expected everything to be caught up by Friday. I called on Saturday and spoke with the manager, Tiffany, She told me that my glasses actually had to be sent in to corporate due to my prescription and takes about 3 weeks to get back. After explaining to the ordeal I had been through the last 3 weeks and explaining it to her that it had 3 weeks she
apologized and said she would call the head office first thing Monday morning when they opened and that she would make a note on my account that I would receive another free pair of glasses and she would call me back Tuesday.
After no call on Tuesday I called on Wednesday. I was again told they would call me back by the end of the day. There was no call back Wednesday or Thursday, it is now Friday June 1 and I still have no glasses. I called this afternoon and was told that my glasses are still not ready and they have no idea when they will be ready. I am over it. They refuse to give me a refund and they can't seem to get my glasses ready.
Now shortly after I ordered my glasses I told my friend about the deal at Stanton Optical and she went and ordered her
glasses and received them in a week and she loves them. I will NOT however, be referring anyone else to this company!! I am appalled at the their lack of customer service and lack of caring about their customers' needs.
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