• Report: #1035558

Complaint Review: Stanton Optical

  • Submitted: Sun, March 17, 2013
  • Updated: Sun, March 17, 2013

  • Reported By: lafoster — Lockport New York
Stanton Optical
Tonawanda, NY Tonawanda, New York United States of America

Stanton Optical Lousy Service, dirty facility Tonawanda, New York

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I have been wearing glasses for over 15 years and have, up until now, puchased them from Lens Crafters.  

I wanted to save a little money so went to Stanton Optical for their sales of 2 pair of no line bifocals for 179.00.  I also had them give me an exam for contact lenses.  The first exam when ok, but when I went to pick glasses for the sale you have a very limited wall to choose from and quite frankly I don't see anyone wanting any of the frames, and in fact the sales person agreed with me so that deal was gone.  I ended up picking a pair of framless, what I wanted and was told it would take at least 3 weeks to get them done as I wanted the no glare coating put on them.  That is a very long time.  I have never waited more than 10 days.  I went ahead with having them done but was not all that happy.   

I then returned 2 weeks later for a second fitting for contacts and was given a new prescription for my right eye and the Doctor said he hoped my glasses were correct.  Hmmm....ok 2 different doctors, 2 different prescriptions.  Also when I went for the second fitting of contacts, the lens room was filthy.  Open lens cases everywhere, sink was dirty and the paper towel roll was empty so I had to dry my hands on my pants before putting in the new contacts.  My glasses finally were ready after 3 weeks and I went in to pick them up.  You wait at a window and they bring them to you and tell you to put them on.  No checking the fit etc. at this point.  I put them on and it was blurry,  I could tell that the no line bifocal was up to high on the lens.  I pointed this out and they started looking at them and measuring again and basically told me no they were made right.  I said well I can't see.  They then scheduled me an appoint to see the doctor again to check them.  Came back for the appointment and saw a 3rd doctor and he gave me another prescription.  3 doctors, 3 different prescriptions.  

On top of that the machine that they put in front of your eyes to read the letters was filthy with makeup....it was gross and I can't believe he put that against my face without wiping it off first.  Ok at this point I was furious and just wanted a refund.  I asked for one and of course started to get the run around from the manager of the store.  She offered to give a 50.00 discount but that does no good if I can't see.  I continued to argue until my husband stepped in and very quietly told her that according to the policy posted I can have a refund and if she does't give me one he will call our lawyer.  

Bottom line, if you want quality exam and quality glasses made right in a clean environment.......Run from the place.

This report was posted on Ripoff Report on 03/17/2013 04:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Stanton-Optical/Tonawanda-New-York-14223/Stanton-Optical-Lousy-Service-dirty-facility-Tonawanda-New-York-1035558. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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