- Report: #1035558
Report - Rebuttal - Arbitrate
Complaint Review: Stanton Optical
Stanton OpticalTonawanda, NY Tonawanda, New York United States of America
Stanton Optical Lousy Service, dirty facility Tonawanda, New York
I wanted to save a little money so went to Stanton Optical for their sales of 2 pair of no line bifocals for 179.00. I also had them give me an exam for contact lenses. The first exam when ok, but when I went to pick glasses for the sale you have a very limited wall to choose from and quite frankly I don't see anyone wanting any of the frames, and in fact the sales person agreed with me so that deal was gone. I ended up picking a pair of framless, what I wanted and was told it would take at least 3 weeks to get them done as I wanted the no glare coating put on them. That is a very long time. I have never waited more than 10 days. I went ahead with having them done but was not all that happy.
I then returned 2 weeks later for a second fitting for contacts and was given a new prescription for my right eye and the Doctor said he hoped my glasses were correct. Hmmm....ok 2 different doctors, 2 different prescriptions. Also when I went for the second fitting of contacts, the lens room was filthy. Open lens cases everywhere, sink was dirty and the paper towel roll was empty so I had to dry my hands on my pants before putting in the new contacts. My glasses finally were ready after 3 weeks and I went in to pick them up. You wait at a window and they bring them to you and tell you to put them on. No checking the fit etc. at this point. I put them on and it was blurry, I could tell that the no line bifocal was up to high on the lens. I pointed this out and they started looking at them and measuring again and basically told me no they were made right. I said well I can't see. They then scheduled me an appoint to see the doctor again to check them. Came back for the appointment and saw a 3rd doctor and he gave me another prescription. 3 doctors, 3 different prescriptions.
On top of that the machine that they put in front of your eyes to read the letters was filthy with makeup....it was gross and I can't believe he put that against my face without wiping it off first. Ok at this point I was furious and just wanted a refund. I asked for one and of course started to get the run around from the manager of the store. She offered to give a 50.00 discount but that does no good if I can't see. I continued to argue until my husband stepped in and very quietly told her that according to the policy posted I can have a refund and if she does't give me one he will call our lawyer.
Bottom line, if you want quality exam and quality glasses made right in a clean environment.......Run from the place.
This report was posted on Ripoff Report on 03/17/2013 04:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Stanton-Optical/Tonawanda-New-York-14223/Stanton-Optical-Lousy-Service-dirty-facility-Tonawanda-New-York-1035558. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.