• Report: #459245

Complaint Review: Staples Bixby Knolls

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  • Submitted: Sat, June 06, 2009
  • Updated: Sun, September 13, 2009

  • Reported By:Long Beach California
Staples Bixby Knolls
Long Beach, California U.S.A.

Staples Bixby Knolls Racial Profliling at Staples Long Beach California

* : Amazing

*Consumer Comment: Hardly...

*Consumer Comment: Hardly...

*Consumer Comment: Hardly...

*Consumer Comment: Really In California?

*Consumer Comment: Positive experience

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I have encountered racial profiling at the Bixby Knolls Staples. After voicing my concerns on the matter, a package I was mailing was overpriced and I later found that the mailing date was wrong. I believe this was clearly done because I voiced my concerns. The district manager tried to smooth things over by offering me some coupons for a sixty dollar store credit. He assured me he would resolve these issues at the store.

Approximately four months later, I go into the store to shop. I watched an employee go past other customers targeting me as he saw me come through the door. I asked him if he asked the other customers he practically knocked down to get to me if they needed any help. He of course said he did not.

The store says they have no complaints from other African American shoppers regarding profiling or discrimination. But if they did, why would they tell me. Therefore, I have sent a complaint to the United States Department of Justice. If you have experienced unfair treatment at this store and you believe it's due to racial profiling or discrimination, please contact the United States Department of Justice and file a complaint.

Jane
Long Beach, California
U.S.A.

This report was posted on Ripoff Report on 06/06/2009 05:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Staples-Bixby-Knolls/Long-Beach-California-90807/Staples-Bixby-Knolls-Racial-Profliling-at-Staples-Long-Beach-California-459245. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1

Amazing

AUTHOR: Orethrius - (U.S.A.)

I've witnessed similar behavior in other stores, even including one instance where a gentleman entered the store after-hours and yelled at an associate who attempted to promptly assist him, prior to outright accusing him of racial profiling.  It's people like this who set the civil rights movement back half a century.
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#2 Consumer Comment

Hardly...

AUTHOR: Robert - (U.S.A.)

Even though you thought the shipping was overpriced you still shipped it with them? You then complained after the fact and were offered $60 in store credits. Then you go in and an employee actually tries to provide customer service by asking if you need help, and once again you instantly pull out the "race card".

So just one question how much in store credit are you going to ask for this time?
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#3 Consumer Comment

Hardly...

AUTHOR: Robert - (U.S.A.)

Even though you thought the shipping was overpriced you still shipped it with them? You then complained after the fact and were offered $60 in store credits. Then you go in and an employee actually tries to provide customer service by asking if you need help, and once again you instantly pull out the "race card".

So just one question how much in store credit are you going to ask for this time?
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#4 Consumer Comment

Hardly...

AUTHOR: Robert - (U.S.A.)

Even though you thought the shipping was overpriced you still shipped it with them? You then complained after the fact and were offered $60 in store credits. Then you go in and an employee actually tries to provide customer service by asking if you need help, and once again you instantly pull out the "race card".

So just one question how much in store credit are you going to ask for this time?
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#5 Consumer Comment

Really In California?

AUTHOR: Stopwhinning - (U.S.A.)

Your serious? Califronia? one of the largest areas of the country with the largest group of mixed races and religions?
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#6 Consumer Comment

Positive experience

AUTHOR: The Truth, And Only The Truth - (U.S.A.)

To "Jane",

I am an African American male, and have shopped at Staples for the last 7 years and my shopping experiences have always been very positive, the staff is courteous, knowledgeable and helpful as well. Let me tell you one of many great experiences with them.

Last month I decided to purchase a new monitor for my computer to replace my old one, and drove to Best Buy. I went in and found myself lost with so many different monitors to choose from (I'm not very tech-savvy). I looked around for help and none of the employees seemed to really care that I was there. They were more concerned with having a good time with each other. After 30 minutes I decided to leave. As I walked to my car, I remembered seeing monitors at Staples and drove there instead.

The first thing that really makes my day is the reception I get when I walk into the store, I am always greeted and asked if I need help with anything. I was directed to the aisle where the monitors where and had an employee send one of their Easytech associates to assist me in choosing the monitor that was right for me.

The associate helped me select the best monitor for my needs and even offered to carry it to the register for me, which I thought was very nice of him. Once at the register, the cashier rung up the monitor for $179.99. As I prepared to pay, the Easytech associate whom was still standing there told me that the price on the shelf was $149.99. It turns out that the price had not been updated. Aside from that, the cashier offered me a screen protection plan for my new monitor, and with the $30.00 I saved I went ahead and purchased it.

I don't mind employees approaching me to assist me even if I am African American, I more than welcome their assistance. Many places just don't offer the type of customer service that Staples does. You should be grateful for the help you received from them, in a world where dollar figures are more important than first class customer service.
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