ED Magedson – Founder
Staples Office Supply241 East 17th Costa Mesa, California United States of America
I recently purchased a Brother MFC-8480DN Lazar Printer from Staples Office Supply. I read the all the features carefully on the box and display printer before purchase. The features that are listed on the box that are important to this complaint reads as follows;
-High Quality Color Scanner up to 19200 by 19200 DPI.
-Flatbed Color Scanner for Bound Materials
Question; Wouldn't you think that if this Printer scans color that it would give you a color copy?? On the 17th day of purchase I had a need to scan a color copy in the flatbed color scanner as stated in the features, and clicked print to get a color copy. But it came out in BLACK INC only. After trying to figure out how to make it print color I called the Staples Store which informed me that the printer only prints in BLACK INC.
NO WHERE on the box that list the features of the printer does it state that it prints only in BLACK INC. I packed it up in all the original packaging and went to the store in which the girl in the return dept stated that even though I was over the 14 day return limit by 4 days that she agreed with me and showed my other Printers in which I found one that cost approx $200.00 more and I agreed to the purchase. Then she got the manager [Diego Mondrogon] to sign off on the return which at this point I thought was just a formality. The manager Diego said no to the exchange because I was 4 days over the return date. I explained the situation regarding the misleading info again to him, stating that every manager has discretion to override policy especially when you could clearly see the misleading info and that 4 days late on a 14 day return policy should be overlooked in this case. He said he "didn't care". I then made a complaint with an exact account of the problem on staples website and got an e-mail from The Office Of The President- Christina Colmier who blew me off also.
Doesn't Anyone Care About Customer Service Anymore??
This report was posted on Ripoff Report on 09/18/2010 02:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Staples-Office-Supply/Costa-Mesa-California-92627/Staples-Office-Supply-Wouldnt-accept-exchange-return-do-to-their-MISLEADING-Product-info-641936. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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