Staples Office Supply Warranty Ripoff: One-Time Only Staples charges 15% extra for a "2 Year Warranty" that is immediately voided upon any usage Solana Beach California

Okay, so if you would have read the warranty information you would know that if you call the hotline that the service also provides you, that you do qualify for UNLIMITED repairs but a one time REPLACEMENT. If you go into the store and say I want to swap it out that is considered a REPLACEMENT. If you call the hotline they pay for shipping to the repair facility and they REPAIR it and send it back to you. THIS IS ALSO FOR EVERY WARRANTY OFFERED FROM EVERY COMPANY EVEN ON CARS. If you buy a car warranty and 2 months later the car breaks down and you go in and say you want to swap it out then they are going to ask if you want to purchase another warranty.... its that simple.

Just a little clarification on what Blackbird03 wrote, just want to elaborate.

It does clearly state on your warranty brochure:

"One-time replacement if product cannot be repaired*

*Some restrictions apply. See Terms and Conditions for complete details."

Printers, 999 out of 1000 times, literately, cannot be repaired. It simply costs too much to ship it back and forth. Staples will replace your printer, then ship it back to the manufacturer, who will then repair and sell it refurbished. The replacement printer now contains a new serial number, so your warranty from the first one cannot be transferred. It can only transfer from person to person, if you sell that printer within two-years the warranty goes to the new owner for the remainder of the warranty period.

The warranty brochure contains 6 pages in the Terms and Conditions section. It is assumed that when purchased, the owner will read and understand those 6 pages, just like any other product you would purchase. It would take almost an hour to explain everything in there to the customer. If the customer cannot understand them, they provide a toll-free number for you to call. If you fail to understand the Terms and Conditions, or procrastinate, it is not at the fault of the retailer. Always treat the return as if you didn't have the warranty. You wouldn't have hesitated to return it then.

I see no fault in what happened, and this happens at every retailer. Reading and understanding warranty details is the responsibility of the consumer.

staples does not sell manufacture warranty they sell theirs through an insurance company such as assurant. since you brought the warranty and printer back to the store they probably thought they were helping you out. the warranty states they will fix your item if anything happens to it for the next 2 years. 2 years starting at the date of purchase not the end of the manufactures warranty. but in the brochure they gave you it states that 1 time replacement will be issued if they are unable to fix the device. of course none of this is from the stores, you must call the number on the brochure, but most stores do have the customers best interest in mind and try to get them a new printer or whatever it is the same day so they dont have to wait a week. And not to many other retailers have that mind set. and if you think its because staples gets more money out if, thats not the case. those insurance companys backing your printer have way less margin then all that ink that you bought.

the complaint i was expecting to hear is that since staples warranty starts the date of purchase but you cant even use it if you are covered under the manufactures warranty, staples states the reason for this because HP for example like most compainies is a Limited warranty, But anyone who has ever used hp's warranty during the first year including 11 months 30 days knows that they stand behing their products as long as its a manufacture defect. and by the way most vendors that staples sell have very similar return models. so staples should really start sell the replacement plans on a larger selection of devices or sell their warranty as extension plans.

to avoid confusion, ask questions right down names, and read what you are buying. your right you wouldnt buy a car warranty if it could only be used only once. but there also not giving you a brand new car everytime you come back.

I hope staples does not change their liberal translation of the terms of their warranty, since most customers go 16 months before anything goes wrong, bring their broken worthless printers into the store staples gives them 200 dollars for their machine that rings up 44.50 or something in the system and you walk out the door with the newest technology and all they ask is you pay them another 30 dollars.

for every 1 customer that doesnt like this there is 100 that love it.