- Report: #398103
Report - Rebuttal - Arbitrate
Complaint Review: Staples Office Supply
Staples Office SupplyLomas Santa Fe Drive Solana Beach, California U.S.A.
Staples Office Supply Warranty Ripoff: One-Time Only Staples charges 15% extra for a "2 Year Warranty" that is immediately voided upon any usage Solana Beach California
*UPDATE Employee: READ THE WARRANTY INFORMATION
*UPDATE Employee: ...
*Consumer Comment: hp warranty
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In September 2008, I purchased a $150 Hewlett Packard 6310 Printer at Staples, plus $200 in extra ink cartridges. I paid an additional $30 at checkout for what the salesclerk termed a "An extended 2-year warranty: covers any repairs over the next two years, beyond the original warranty". I took the printer home and unpacked it 10 days later. Upon a first usage the feeder jammed as the Hewlett Packard printer sold by Staples was simply defective; no problem I thought: I'll go to Staples next week and simply return it. WRONG! Upon returning it, Staples informed me it was past the 14 day warranty period so it was not covered. (Wow, a "14 day warranty"? What manufacturer or store thinks their products can only last 14 days?) No problem, I had meticulously saved my records so I produced the "2-year extended Hewlett Packard warranty" which Staples sold me for an extra $30. The salesperson accepted such and replace my printer, then asked if I'd like to buy another $30 two-year warranty for the new printer. A lively debate ensued, with the Staples store manager confirming the opinion of the well-trained clerk: my two year warranty was actually a one-time only warranty that was really only good until a first usage and was then cancelled. Class action lawsuit against Staples would be wonderful; meanwhile, boycott Staples and Hewlett Packard until they change the name of their "Two Year Warranty" to "Two Year Warranty or Two Day Warranty: You Pay, We Decide, Sucker!" Vance Hilderman warrants that this is my real name and a real story; I was a sucker so you don't need to be ;).
Rancho Santa Fe, California
This report was posted on Ripoff Report on 12/04/2008 11:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Staples-Office-Supply/Solana-Beach-California-92075/Staples-Office-Supply-Warranty-Ripoff-One-Time-Only-Staples-charges-15-extra-for-a-2-Ye-398103. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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