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  • Report: #1028016

Complaint Review: Staples Offiice

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  • Submitted: Wed, March 13, 2013
  • Updated: Wed, March 13, 2013

  • Reported By: MDE3 — Stroudsburg Pa Pennsylvania United States of America
Staples Offiice
7005 Route 611 Stroudsburg Pa 18360 Stroudsburg, Pennsylvania United States of America

Staples Offiice Very poor customer support Stroudsburg, Pennsylvania

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I recently returned from our local Staples store. I had spent approximately 30 minutes browsing various color printers to replace the HP I have in my home office. I looked around constantly for some floor help, but none was visible. I selected a printer based on the description attached to the demo model and placed a a boxed new printer in my shopping cart.

 However some questions remained..."did I need to purchase the ink separately?", on the box it said "usb cable not included" ...Can I use my old one? Do I need to buy one that fits this printer?.

 So I went over to the service desk where to employees were chatting, and asked if i could get some help...they said "just a minute" and continued to talk. I proceeded to take the printer back to where I found it, and put it back on the shelf...then walked out of the store.

 Having spent 30 minutes wandering around the printer iles, and just needing a little basic help...I found their lack of interest in me as a client disturbing...particularily in this economy. I also happen to be in the market for a new office computor, as well as a laptop, and some software upgrades...maybe $2000 in office supplies. Based on theeir disdain of me as a client...I will never purchase anything else from this store. If they cannot see fit to help me promptly with a basic request which would have resulted in an immediate sale for them,...I can only imagine how poor their customer support will be if they get my money.

This report was posted on Ripoff Report on 03/13/2013 08:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Staples-Offiice/Stroudsburg-Pennsylvania-18360/Staples-Offiice-Very-poor-customer-support-Stroudsburg-Pennsylvania-1028016. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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