Staples - UPS Are FRAUDS I shipped an original table and insured it at/with Staples, and UPS delivered it in pieces. Clay New York

Unfortunatly, if you did not pay for the packaging,  the store isn't responsible. Without the charge for packaging on the receipt, there's no way for their corporate to know if an employee did indeed pack it! Let's face it, the profit margin on shipping is pretty low at places that don't charge a surcharge (UPS stores charge 20% surcharge around here), so for them to hand you $650 based on a verbal claim would mean they'd lose a lot of profit, with no paperwork to justify it. Next time you ship something, you may want to double check the receipt and the paperwork you signed to verify they charged you for everything, then you'll be covered.

It's unfortunate that your table was damaged. Perhaps your frustration has blurred the source of responsibility. If that table was shipped via any carrier the way it was packaged, it would have been damaged. If it were packaged to industry guidelines, the claim would have been approved. If it's not approved, UPS in this case, will state exactly why it was not. UPS, arguably, is the best shipping corporation for claim approval - assuming, again, the shipment meets packaging guidelines. The 'gray' area for some folk is what is or is not good packaging. I have seen china dishes packed in sheets of newspaper, set right against the inside of a grocery store box, with balled newspaper stuffed in the voids...only to have the person that packed it cry that it was packed properly and UPS or FEDEX or the post office "manhandled my box!". Again, refer to packing guidelines found in all carrier websites to validate what is proper packaging.

If the shipment was placed by Staples, then Staples would have to handle the claim process. UPS would require all the information from Staples, then set up an inspection of the packaging, and send the results back to Staples. If I were you, I would insist on seeing the claim results that Staples received. It will state specifically why the claim was denied and prove that Staples followed through with the claim process.

Staples, not UPS, is responsible for the damage. If they packaged properly, the odds that the table suffering damage would have been nil. If it had been packed right, UPS would have id the claim. I don't agree with Staples attempt to avoid responsibility because they did not charge for packaging. That was also their error. Even as a inadvertently free service, it was that service that caused the damage.

That table was a one of a kind and perhaps you won't have large shipping needs in the future. On occasion, however, you'll run into the same controversy. If you ship at a The UPS Store and they do the packaging, you have a 100% protection guarantee of claim approval and reimbursement of all packaging costs. The shipments would not even need to be inspected for proper packaging. No other shipping outlet offers that guarantee. If for some reason you ship somewhere else, though, try using a non-packaging guarantee service at Kinko's before the post office service. Obviously there is no need to beg for problems.