• Report: #87474

Complaint Review: Staples

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  • Submitted: Tue, April 13, 2004
  • Updated: Mon, August 23, 2004

  • Reported By:Frisco Texas
Staples.com Frisco, Texas U.S.A.

Staples ripoff will not honor guarantee Frisco Texas

*Consumer Comment: Returns followed properly

*Consumer Comment: This is the way most stores work...

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I bought a plastic carpet protector for a chair in March of 2001. The plastic protector is gauranteed for life. My protector started cracking real badly.

I returned it to the Frisco store, but they said that I had to send it to the manufacturer, that they wouldn't have anything to do with it. It cost $16.

When you buy a automobile from a car dealer and the car needs guarantee work done to it, does the dealer make you send it to the manufacturer? Of course not!

But Staples locally and the corporate help desk won't help me in any way. I hope you carefully reconsider buying anything from a company that deals with customers like this!

Frisco, Texas

This report was posted on Ripoff Report on 04/13/2004 12:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Staples/Frisco-Texas-75035/Staples-ripoff-will-not-honor-guarantee-Frisco-Texas-87474. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Returns followed properly

AUTHOR: Common - (U.S.A.)

To all customers returning anything from a store. All stores have a return policy. The store is there to sell products. They are retailer that means they sell stuff. By having a return policy they are only servicing the customer however they shouldn't be held responsible for someone else's product breaking. It's not that store's fault that it broke. They just sold it. When a store takes in a damaged product they might be able to get credit for it from the manufacturer. However in the case of a chair mat for instance the manufacturer may not give them credit for a new one even if that manufacturer has a life time warrenty on that chair mat. There for it's not really that companies fault that they won't take back a product after their policy is up. They are only trying not to lose money and crumble as a business. However there are ways around this inconvience for the customer! If you are polite and don't talk back and ask them if there is anything they can do for you they are 99% of the time willing to make a deal. However it is thier choice and they will only be doing it for you and are not even supose to. By the way if you buy a car from a dealer like say a ford dealership um they are the manufacture and even they have return policies. If your warrenty is up you pay not them. After all when a company returns something or exchanges something they lose money so be fair.

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#2 Consumer Comment

This is the way most stores work...

AUTHOR: Kerin - (U.S.A.)

I don't work for Staples, but my sister does. I also work in retail, however. Every store is basically guaranteeing merchandise with their return policy. For instance, if you buy some luggage from my store and the luggage has a 5 year warranty on it, my store will only accept responsibility for the quality of that luggage for 90 days. After that, you have to take it up with the manufacturer. It is NOT the store's guarantee, it is the manufacturer.

Staples, in this instance, is correct not to return that protector.
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