Staples And Assurant Warranty Falsely Advertised and Denied Extended Warranty Claim Hendersonville North Carolina

It is IN FACT a Staples issue when STAPLES advertised the warranty as two years, when in fact, it was only one year.  The manufacturer has little, if any, control over Staples website and how they advertise and promote their products.

Ironically, the replacement we were allowed to choose from Staples website ALSO showed the manufacturers warranty as two years.  When the unit arrived, the warranty in the owners manual said it was only one year.  Staples eventually refunded my money after I sent the unit back.  (It had been opened before and the remote was missing.)

I will say that even though STAPLES continues to falsely advertise the Optoma warranty periods, whether intentionally or incompetently, they finally came through and did the right thing.  The customer isn't always right, but this time I was and they were good enough to realize this.

Sounds more like the problem is with the manufacturer than Staples. Staples is doing what they say, extending a manufacturers warranty by xxx years. If the manufacturer changes their warranty terms, that's not something staples has control over.

I've used (redeemed) the protection plans three times myself and have never ever had a problem.. the terms and conditions are clear, the Staples card arrives in about 2 weeks like they say (for the two that they just sent me my money back) and they didn't even ask for the old one. This complain should be filed against the manufacturer for false advertising.....not staples....

Oh, and price wise-I have yet to see another office supply store with lower prices than Staples. Even walmart is higher (sometimes lower online, but their stores won't match the online prices). And have you ever tried redeeming an extended warranty from Walmart or BestBuy? Walmart gives you a huge hassle and finds a cop out, and ferget trying to deall with BestBuy, you'll be on hold forever.

The issue I have is not with the manufacturer or the terms of the warranty. The issue is that Staples advertised the original warranty as two years when it was only one year.

I called the president of Staples and they went out of their way to make it right after I presented the original Staples ad and all of the paperwork. They gave me a model number that they would replace mine with using PCMall.com for the replacement and directed me to the page that had all the specifications of the new unit. GREAT!

NOT REALLY. The listing on PC Mall's web site said the unit had a 2-year warranty and that it included all cables so I agreed to accept that unit. The unit arrived and had a one-year warranty and no cables were included. I called about it and they agreed to send a check for about $400 less than I paid for the original unit once I return the new unit, which I did. "Check will arrive between 7 to 10 business days."

It's been a month and still no check. I called about it and they said they only write checks on Thursdays in Atlanta and the check will be here by the next Tuesday. No check on Tuesday.

The bottom line is that Staples admitted that they made a mistake by falsely advertising and tried to recover. But they haven't quite recovered as of yet. I have no replacement and no check.

I also have a staples warranty and I pulled out the terms, it says in black and white that this is a date of purcahse plan and that it covers anything the manufacturer wont within that time period.

You have chosen not to shop at a business that you say you were trying to support because you the customer didnt fully read or understand the terms of the warranty.

I also find it hard to beleive that you buy from the most expensive retailer in your area Staples offers very competitive pricing and ive been shopping with them for over 10 years.