ED Magedson – Founder
StaplesStrongsville, Ohio USA
Staples Easy Tech Staples Warranty protection rip off. Strongsville Ohio
On 1/27/14, I submitted a claim with Staples Easy Tech to have my laptop repaired. The keyboard was malfunctioning. The back space bar would forward and other keys would type different letters than the one that was touched. I paid $240.00 for an extended 2 yr protection plan. Initially the process was "easy". I called 1-866-782-9155 and was given a reference number. The agent told me I would receive a shipping box within 3 business days. I received the box, packaged the lap top with all the back up discs, and dropped it off at Fedex. Per the warranty plan, I would have my lap top returned repaired within 10 days of receipt. If not repaired, it would be replaced with a new or comparable lap top or a refund for the purchase price of the lap top via Staples gift card.
On 2/7/14, my lap top arrived. I opened the box and to my surprise, the keyboard was not attached! It was attached when I sent it in. Obviously, it was never worked on. I called the number listed above and the agent apologized and said I would receive another shipping box within 3 business days and use the same reference number. On 2/14/14, I called the number again because I still had not received the box. I was giving time too with all the horrible winter weather we had been experiencing. The agent basically told me that "she meant to do her job" but she didn't. He assured me it was taken care of and that I would have the box within 3 business days to send back my computer.On 2/21, I called ONCE AGAIN. This agent was trying to cancel the original incident ticket and create a new one to see if this would resolve the issue. However, she could not overide without a manager's approval. She gave me another reference number and said a manager would return my call within 24-48 hours. I was never contacted by management. On 2/24, I had TWO boxes on my front porch. I packaged up my laptop once more and sent it in. It was delivered via FedEx on 2/26/14 per tracking information.
Today is 3/13/14, I have not received my computer and spent over an hour, most of my lunch at work between live chat on my office PC and phone, trying to see what the status was. I was given a phone number by the live chat agent from Staples. I called that number, 1-866-439-8327 and they told me, no you have to call 1800-333-3330 only to have someone tell me to call the first number. Furious at this point, I demanded to speak to a supervisor. Jessica got on the phone and was useless. I was demanding what was going to be done for this major inconveinence. I have been without a computer at home since 1/27 and today is 3/13. You are in violation of the contract I purchased and want my computer and a refund of the warranty plus computer. Of course, she would not help me with this. Only said let me call the technical support and see what is going on with your computer. I told her I could not hold on any longer because I was at work but gave her my number to call me back within 3-5 min. Well that was at 12:45 and it is almost 5pm. When I asked her for her direct line she told me she didn't have one and gave me a reference number.
So, I still have no answers and somewhere out there is my lap top with personal information.
Staples and their warranties SUCK!! I will NEVER buy so much as a pen from Staples ever again. I am taking my receipt and all of the reference numbers to the store in Strongsville, Ohio and demand a refund and for them to obtain my computer.
This report was posted on Ripoff Report on 03/13/2014 01:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Staples/Strongsville-Ohio-44136/Staples-Easy-Tech-Staples-Warranty-protection-rip-off-Strongsville-Ohio-1130510. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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