ED Magedson – Founder
StaplesBeechmont Ave cincinnati, Ohio United States of America
I have done a lot of business with Staples over the years, but this event will bring that to an end. In addition, I will discourage everyone I know from doing any business with Staples.
Now, lets talk facts;
1. I had a stereo receiver to send to the factory for warranty service
2. I chose Staples, and I packaged the receiver at Staples and then I showed it to the customer service rep at Staples for his inspection before I sealed it and gave it to him to ship. He started that I packed it fine and I then insured it for $400 with Staples.
3. Three days later I got a call from the warranty service company that the receiver was damaged in shipping and the warranty was now void. He stated to me that it appeared the box had been hit with a fork lift because there was a puncture in the outside of the box and the back of the receiver had been caved in. He said I should call UPS to have it picked up.
4. I called UPS, they said they would pick it up, inspect it and get back to me in 48 hours.
5. After 3 days I heard nothing so I called UPS. UPS stated that they shipped the package back to Staples since Staples was their customer, not me. I asked what the outcome was on the inspection and they said they did not inspect the package.
6. I then contacted the warranty service company and asked them if UPS inspected the package. They said no. They said they placed the damaged receiver in the bottom of the shipping box, placed the packing material on top of the receiver and taped it closed and UPS picked it up.
7. I went to Staples and picked up the box, the box had external damage. I removed the receiver and examined it in front of the customer service person. There was no damage to the receiver except the back of the receiver had been smashed in. This damage was clearly due to an impact to the outside of the box, not a normal wear and tear. The Staples person witnessed this and told me to file a claim.
8. I filed a claim with Staples.
9. Staples denied the claim and told me to deal with UPS
10. I contacted UPS again, they said they had inspected the package and they concluded inadequate packaging. I asked them how they could have determined there was inadequate packaging since the packaging had been removed and placed on top of the receiver. The lady said she would no longer talk to me that I need to deal with Staples.
11. I again contacted Staples and they said their hands were tied, and that it was UPS that was holding it up.
So, here we are 5 months later and Staples will not pay the insurance claim because they say UPS will not admit responsibility, and of course UPS will not talk to me.
A very nice little circle game Staples has created here.
This report was posted on Ripoff Report on 09/18/2009 10:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Staples/cincinnati-Ohio-45255/Staples-Refused-to-pay-insurance-claim-on-damaged-shipment-cincinnati-Ohio-496917. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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