- Report: #1166092
Report - Rebuttal - Arbitrate
Complaint Review: Staples
Staples Purchased new desktop computer and found out it has been returned more than once. It still had someone else's identity on it. Saskatoon Saskatchewan Canada
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I purchased what I thought was a new desktop from Staples in February 2014. I paid the price of a new computer. Since I don't use the computer all the time and was just getting used to it and the new Windows version I loaded it with I didn't notice for a while that it had been used before by someone else. It had been used in a network. It had been wiped clean but the identity remained. I called HP support to ask about this and they told me to talk to the Staples store manager which I did. He happily informed me that yes it had been used and returned. I had purchased a floor model because they were out of that model. He told me I should have noticed that there wasn't a sticker on the box from the manufacturer. He said they often do that. If I wasn't happy he would give me a refund. He didn't say full refund. I have loaded it with software that can only be installed once and I will be out hundreds of dollars if I return it. I have tried to contact the head office of Staples in eastern Canada but have to leave messages. I paid 685.00 CA for this desktop and have been ripped off. I told the manager at Staples I would never shop Staples again and he told me he didn't care. DO NOT shop at Staples!!!
This report was posted on Ripoff Report on 07/30/2014 09:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Staples/nationwide/Staples-Purchased-new-desktop-computer-and-found-out-it-has-been-returned-more-than-once-1166092. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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