• Report: #1117692

Complaint Review: Star Clothing Store (ellesoppings.com)

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  • Submitted: Wed, January 22, 2014
  • Updated: Wed, January 22, 2014

  • Reported By: Ebeth — Shenandoah Valley Virginia
Star Clothing Store (ellesoppings.com)
, Select State/Province USA

Star Clothing Store (ellesoppings.com) Did not receive merchandise nor any communication in response to my emails. unknown USA

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I had a similar, if not exact, experience as many others.  I ordered a pair of shoes, paying, fortunately with Paypal. I used my Paypal credit card not cash Paypal funds. I received an order confirmation but no shipping notice.  When I checked my account on the website it said 'in progress'.  I waited a bit longer than decided to contact them.  I discovered there was neither a phone# or actual email address.  You could email them through a contact box on the website.  I did contact them, with no response.  

Finally, I called Paypal and disputed the charge.  Paypal would not let me simply cancel the order with a charge-back.  Paypal said I had to give the seller a chance to respond and that it could take 4-6 weeks for my dispute to fully resolve.  I then went back to the website and through the Contact box told them I had contacted Paypal and that I was cancelling the order and did not want the items shipped.  

I then googled Star Clothing and found the many reports against them here at Ripoff Report. I copied a link to the most recent report, which was someone who also had paid with Paypal.  I then went to my Paypal account and went into the Dispute section.  They had an option to up the Dispute to a Claim.  I chose that option and told Paypal that I still had not heard from the company and that I, in fact, had found many complaints against them as a fraud.  I pasted the link to Ripoff Report in my Claim report.  Paypal responded with an email agreeing to change the Dispute to a Claim.  One week later I received a letter from the Paypal credit card stating that they had credited back my purchase price.

Not surprisingly, I never heard from Star Clothing at all nor did I receive any merchandise.  The individual name included in the email from Paypal was Deng Qian Yi - no such name is associated with the website.  I do not know if this company is based out of the US or not.  

Of course, the big lesson is when you have a company you are not familiar with, google before you buy. I am also very glad that I used Paypal and that my credit card info was not directly available to this scam. I am sure the speedy resolution of my own case was because I included the link to the Ripoff Report claim.

 


This report was posted on Ripoff Report on 01/22/2014 02:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Star-Clothing-Store-ellesoppingscom/Select-StateProvince/Star-Clothing-Store-ellesoppingscom-Did-not-receive-merchandise-nor-any-communication-1117692. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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