- Report: #170619
Report - Rebuttal - Arbitrate
Complaint Review: Star Communications
Star Communications6433 Topanga Canyon Road, PO Box 402 Canoga Park, California U.S.A.
Star Communications rip-off: lies, lies and more lies - costing me a total of almost $200 so far Canoga Park California
*Consumer Comment: A way to get your money back from these people
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On 12/22/05, debits of $119.90, $4.95 and $4.95 were made to my checking account by Star Communications, which in turn resulted in $60 ($20 each) in overdraft charges to my account. When I received an overdraft notice on 12/29/05 and saw these charges, I tried calling the toll-free number I was given and to this day have gotten nothing but a busy signal. I then called one of the toll-free numbers I was to use to cancel the trial subscriptions and reached a salesperson (foriegn woman,unpronouncable name) who told me there was no supervisor available for me to speak to.
After much argument, she told me that I would receive 3 checks refunding the money that had been taken out of my account. Only after threatening to notify the Attorney General did this woman give me the mailing address for the company.
I called again today (1/5/06), and after being cut-off 3 times, finally spoke to a supervisor (James) who told me that I would need to write a letter requesting the refund PLUS the resulting overdraft charges. James told me that he did not work for Star Communications and had no phone number for that company. He was kind and very respectful, however, and told me that the $500 shopping "spree" was actually 25-$20 shopping REBATES, usable 1 each month for the next 25 months and that I should receive those in the mail within the next few days.
James told me that my previous call had been noted and the refund had been requested, but that Star Communications could take months to process the refund UNLESS I wrote to them explaining that I felt I was misled and lied to, and DEMANDING a refund of all debits PLUS the $60 in resultant overdraft charges.
I'll be sending that letter in the morning, with a copy to my Attorney General and the Better Business Bureau. If you're reading this and you've been scammed, too, please report this company so that together we can get them shut down and save 100's of other people the pain and frustration we are currently experiencing.
By the way, as of today, I have received no checks and still haven't received the original three "free" trials they were supposed to send.
This report was posted on Ripoff Report on 01/05/2006 06:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Star-Communications/Canoga-Park-California-91303/Star-Communications-rip-off-lies-lies-and-more-lies-costing-me-a-total-of-almost-200-170619. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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