- Report: #174491
Report - Rebuttal - Arbitrate
Complaint Review: Star Communications
Star Communications6433 Topanga Canyon Blvd. Canoga Park, California U.S.A.
Star Communications ripoff, dishonest business, fraudlulent billing Canoga Park California *EDitor's Suggestions on how to get your money back into your bank account!
Two weeks later (today) she received a packet from the company, without the phone card and shopping info. The packet also has the wrong name on it.
She deposited a paycheck into her bank account, only to find out that she had been charged 2 payments of $4.95, as well as an additional $129.90.
The shopping spree info we found out is merely $20 in rebates that are sent to you each month, IF you send them a receipt from CERTAIN business they they list. There was still no mention of a phone card.
She called the bank to stop the charges from this company, but all they told her was that she could freeze debits from this company, but wouldn't be reutrned her money. She was also told that this wasn't the first phone call the bank had received today about this company.
We called the company 5 times today to resolve this issue. They wouldn't speak to my mom, they wouldn't speak to my stepdad (the account holder), but they would speak to me, only verifying the phone number, but no names.
The man I spoke to the second time said his name was Bryan Jhonson, and one of his many supervisors is Nicholas Carter. The first time I called, I was told that a full refund would be sent by UPS, and take 4-6 weeks to receive. The second time I called, they said that the money would be returned to my mom's account, but in 4-6 weeks.
They gave a cancellation number for the account, but I was told that I would not receive anything in the mail to verify the cancellation.
I do not understand how a company can send information to the wrong name, not speak to the account holder, not be able to verify the CORRECT information after it was gived 4 times, but be able to speak to someone who had NOTHING to do withthe account in the first place, and hopefully get the issure resolved. We'll be checking the bank account regularly looking for the money.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
This report was posted on Ripoff Report on 02/02/2006 04:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Star-Communications/Canoga-Park-California-91303/Star-Communications-ripoff-dishonest-business-fraudlulent-billing-Canoga-Park-California-174491. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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