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Report: #1025372

Complaint Review: Star Fuels Auto Center - Fairfield Connecticut

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  • Reported By: HowDoYouSleepAtNight — Norwalk Connecticut United States of America
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  • Star Fuels Auto Center 350 Jennings Road Fairfield, Connecticut United States of America

Star Fuels Auto Center Unfair, deceptive, and unethical practice of charging $62.00 for an auto repair estimate without prior consent or posting, to inform the customer of the charge for the estimate. Fairfield, Connecticut

*REBUTTAL Owner of company: False Info vs The Truth

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I believe, Star Fuels Auto Center on 350 Jennings Road in Fairfield,CT. should have their license revoked and pay a hefty fine for deceptively charging me $62.00 cash for a simple brake repair estimate. I was not informed that there would be a charge for the estimate. The practice of charging for an estimate was not posted. In addition, my car was held hostage until I paid the unauthorized fee. I called the Fairfield Police for their advice in resolving this matter fairly and was told that it " might be wiser to pay the fee and get the car out of there, before Star Fuels Auto Center, added an additional $100 per day storage fee, while the original fee was being disputed, to the bill." I followed the advice of the local police and paid the fee, got my car back, and decided to file a grievance. 

This report was posted on Ripoff Report on 03/07/2013 09:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/star-fuels-auto-center/fairfield-connecticut-06824/star-fuels-auto-center-unfair-deceptive-and-unethical-practice-of-charging-6200-for-a-1025372. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

False Info vs The Truth

AUTHOR: Mr. C - ()

POSTED: Monday, May 19, 2014

Not knowing who the complaint is, limits me from reviewing the specfic bill. But, our policy is when a customer brings a vehicle in for repairs they fill out a "request for repairs" form which  informs the customer that their vehicle will be diagnosed and they will be provided with a estimate for the cost of repairs. It further states they are responsible for the cost of the time of a technician to diagnose. Any diagnosis charge will be credited from a completed repair bill. Any charge was for time of a technician, not a estimate charge.

Next,  the person is claiming we charge storage at a rate of $100 per day based upon their conversation with the police. This is incorrect and our storage rates are posted and regulated   by the Dept. Motor Vehicles. The true rates are $24 per day for each day of the first five days then the rate increases to $28 per day.

The information in this rebuttal is factual, the complaint is false and lies. Shame on all parties that support undocumented facts.

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