• Report: #77798

Complaint Review: Star Search Casting

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  • Submitted: Thu, January 22, 2004
  • Updated: Thu, June 14, 2007

  • Reported By:Franklin Tennessee
Star Search Casting
4360 E. Main Street #306 Ventura, California U.S.A.

Star Search Casting, Aka Bartenders Of America, Etc They don't refund! They should pay YOU to model, not vice-versa! Ventura California

*UPDATE Employee: There were 2 different companies using the name Star Search Casting

*UPDATE Employee: Star Search Casting did not rip you off. You are a customer of PrimeTime Entertainment

*UPDATE Employee: Star Search Casting did not rip you off. You are a customer of PrimeTime Entertainment

*UPDATE EX-employee responds: star searck/ prime time casting scam!!

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Was suckered into buying a membership, and after checking out the company (after the fact) on bbb.org, called the very next day to get a refund. Got into a yelling match with one man who was VERY persistent on me not cancelling--very poor service. If the company is THAT good, they don't need to coax people that much!

Finally he said he would credit my account the whole amount. Never happened. Each time I called after that (three more times--totalling four times), I was told by various people that it would be handled immediately. I was told the credit company had problems and it wasn't their fault, and they would mail me a check. I was told they would have a meeting and "make it a priority." I was also charged legal fees of $29.50 from Impact Legal, who I called, and they claimed no affiliation with StarSearch, and apologized and refunded me immediatly. StarSearch had told them I had approved the charge.

I finally sent an email the first week of January stating that I would be contacting the Better Business Bureau, Complaints.com, epubliceye.com, and rip-off reports. I asked them to please respond within two days. That was a few weeks ago, and I have still not heard from them, nor have I gotten any money refunded. I called my bank and they are investigating it right now.

Ashley
Franklin, Tennessee
U.S.A.

This report was posted on Ripoff Report on 01/22/2004 01:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Star-Search-Casting/Ventura-California-93003/Star-Search-Casting-Aka-Bartenders-Of-America-Etc-They-dont-refund-They-should-pay-YO-77798. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

There were 2 different companies using the name Star Search Casting

AUTHOR: Julie - (U.S.A.)

The company this person is talking about started doing business in 2003 and was only in business for about 3 years. They kept changing their name and website so people would not catch on to their scam. They were located near San Diego California in Oceanside and also used an address in Carlsbad. This is their Better Business Bureau report: http://www.sandiego.bbb.org/commonreport.html?compid=20005827

Many scammers, like this company, confuse people by using names very similar to real reputable companies. These are the names they used until they went out of business in late 2005:
Hospitality Trainers
Exposed Casting
Star Search Casting
Prime Time Casting ( http://www.PrimeTimeCasting.com )
Show Time Casting ( http://www.ShowTimeCasting.com )
Global Casting Network ( http://www.GlobalCastingNetwork.com )
Global Entertainment Network ( http://www.gcastnet.com )
Get Casted Now ( http://www.GetCastedNow.com )
Search Light Talent ( http://www.SearchLightTalent.com )
Look At Me Inc.

There is a real company named Star Search Casting, Inc. ( http://www.StarSearchCasting.com ) that has been in business since 1998 and is a member of the Better Business Bureau. You can see their BBB report here: http://www.bbbonline.org/cks.asp?id=1050419191358

Many people still confuse the scam which operated out of Oceanside California with the real Star Search Casting located in Ventura California because they used the same name.

Fortunately, the scam company is no longer around but their bad reputation continues to hurt a legitimate company.
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#2 UPDATE Employee

Star Search Casting did not rip you off. You are a customer of PrimeTime Entertainment

AUTHOR: Julie - (U.S.A.)

In regard to the complaint by Ashley, this complaint should not be addressed to Star Search Casting, rather it should be addressed to the company who actually charged her credit card for her membership to the Star Search Casting website. This is a marketing company called PrimeTime Entertainment - (http://PrimeTimeCasting.com) and ShowTime Entertainment (http://ShowTimeCasting.com). This is whom he originally spoke to when she first called.

In the past, PrimeTime Entertainment sold memberships to Star Search Casting's online talent database without compensating Star Search Casting because they did not yet have their own website. They even obtained a merchant credit card account (without Star Search Casting's permission or authorization) in our company's name so the charge on the customer's account would show the merchant as Star Search Casting, even though it was not Star Search Casting who actually charged the customer. Star Search Casting does not even have any customer billing or credit card information for Ashley or any of the other members who were placed on our website by PrimeTime Entertainment. Ashley is a customer of PrimeTime Entertainment so she must contact them directly to get things resolved.

Because Star Search Casting did not charge Ashley for her membership and never took any money from her, it is therefore not the party who is responsible to issue her a refund. She needs to go directly to PrimeTime Entertainment and request that refund from them since they are the party who took her money.

Below is PrimeTime Entertainment's address and phone number:

215 1/2 North Coast Hwy.
Oceanside, CA 92054

http://PrimeTimeCasting.com
support@primetimecasting.com
(866) 649-4887

http://ShowTimeCasting.com
support@showtimecasting.com
(800) 863-0238

Thank you,

Julie Mason
Star Search Casting, Inc.
4360 E. Main St. #307
Ventura, CA 93003
206-984-4408
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#3 UPDATE Employee

Star Search Casting did not rip you off. You are a customer of PrimeTime Entertainment

AUTHOR: Julie - (U.S.A.)

In regard to the complaint by Ashley, this complaint should not be addressed to Star Search Casting, rather it should be addressed to the company who actually charged her credit card for her membership to the Star Search Casting website. This is a marketing company called PrimeTime Entertainment - (http://PrimeTimeCasting.com) and ShowTime Entertainment (http://ShowTimeCasting.com). This is whom he originally spoke to when she first called.

In the past, PrimeTime Entertainment sold memberships to Star Search Casting's online talent database without compensating Star Search Casting because they did not yet have their own website. They even obtained a merchant credit card account (without Star Search Casting's permission or authorization) in our company's name so the charge on the customer's account would show the merchant as Star Search Casting, even though it was not Star Search Casting who actually charged the customer. Star Search Casting does not even have any customer billing or credit card information for Ashley or any of the other members who were placed on our website by PrimeTime Entertainment. Ashley is a customer of PrimeTime Entertainment so she must contact them directly to get things resolved.

Because Star Search Casting did not charge Ashley for her membership and never took any money from her, it is therefore not the party who is responsible to issue her a refund. She needs to go directly to PrimeTime Entertainment and request that refund from them since they are the party who took her money.

Below is PrimeTime Entertainment's address and phone number:

215 1/2 North Coast Hwy.
Oceanside, CA 92054

http://PrimeTimeCasting.com
support@primetimecasting.com
(866) 649-4887

http://ShowTimeCasting.com
support@showtimecasting.com
(800) 863-0238

Thank you,

Julie Mason
Star Search Casting, Inc.
4360 E. Main St. #307
Ventura, CA 93003
206-984-4408
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#4 UPDATE EX-employee responds

star searck/ prime time casting scam!!

AUTHOR: Jay - (U.S.A.)

angelXXXXXX@hotmail.com Printed: Saturday, May 15, 2004 5:12 PM

From : mindy ripley
Sent : Friday, May 14, 2004 3:20 AM
To : angel_XXXX@hotmail.com
Subject : PADRE GAMES

Attachment : GAMEINFO[1].doc (0.03 MB), PADREFLYERANDSIGNUP[1].doc (0.05 MB)


Osmayra, thank you so much for wanting to help the kids with Juvenile Arthritis. I am attaching the dates of the games along with some information. I need about 8-10 students at each game. They reduced the age to be 15 years old. If any are 18 let me know because they can work the register. I would need to check ID. If any are 18 I would count them as an adult so you can have more students come. check the dates and let me know which ones you to help with. If you have names in advance send them to me. I would need to know shirt sizes so they can have them ready. Each student will get a letter thanking them for volunteering for the Arthritis Foundation. We would need you there between 4- 4:30 for the 7 pm games or 10-10:30 for the Sunday games. They open the gates 1-2 hours before the games start. Once the game is over we finish cleaning up and get out as quickly as possible. The best thing is to carpool - you will have to pay for parking or if you go to a trolley stop, pay for the trolley. We take the tip money and split it up so you should get the parking money back from the tips. let me know if you need any more information or have any questions. The kids really appreciate your help. This will help make our conference a success. Mindy Ripley Do you Yahoo!?Yahoo! Movies - Buy advance tickets for 'Shrek 2'
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