- Report: #527298
Report - Rebuttal - Arbitrate
Complaint Review: Star-Tech
Star-TechHighway 90 West Lake City, Florida United States of America
Star-Tech took advantage of my 75 year old grandmother, misrepresented condition and did not honor no charge promise Lake City, Florida
*Consumer Comment: AS ALWAYS YOU COME TO THIER AID, YOU MUST BE AN EMPLOYEE
*Consumer Comment: He risked his microsoft license.
*Author of original report: Bull
*REBUTTAL Owner of company: Did not complain to us or let us explain. See Below
This place is a huge rip off.
They sold my 75 year old grand mother a "refurbished" dell studio laptop telling her it was brand new. When I looked at it for her I discovered it was refurbished and didnt have the operating system that was labeled on the case.
We took the laptop back and asked about the 2 issues. They young guy at the counter tried to talk around the issues I had and acted as If I didnt know what I was talking about. In the end he agreed to take the laptop and upgrade the operating system to match the vista stickers on the case and there would not be a charge.
A couple of days later my grand mother returned to get it and the owner charged her an additional $117.00. Do no do business with them they are not honest.
$854.00 for a used laptop and $117.00 to correct their error. They will not get our business again.
This report was posted on Ripoff Report on 11/22/2009 06:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Star-Tech/Lake-City-Florida-32055/Star-Tech-took-advantage-of-my-75-year-old-grandmother-misrepresented-condition-and-did-527298. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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