- Report: #239788
Report - Rebuttal - Arbitrate
Complaint Review: Starcrest Of California
Starcrest Of California19465 Brennan Avenue Perris, California U.S.A.
Starcrest Of California Starcrest Of California: QUICK TO RIP YOU OFF!! Perris California
*Consumer Comment: Bell and Howell Lamp
*Author of original report: UPDATE as of 28 March, 2007
When the package arrived, it was in good condition (meaning UPS didn't stomp on or crush it) but when I opened the inner box containing the lamp and attempted to put it together, I quickly discovered that the lamp was a piece of junk (despite the B&H name on it).
Firstly, it's one of those that comes with a base, 2 poles that must be put together and screwed into the base and the flexible gooseneck where the bulbs go. Not only could I *NOT* get the gooseneck piece to screw into the top pole due to stripping, the pole that was supposed to screw into the base was the same way. So there I was, with a lamp that I could not put together or use due to the stripping of the hardware.
Secondly, upon phoning Starcrest, I was informed that *I* would have to pay to have the lamp shipped back to them if I wanted to be reimbursed what I paid for it or have a replacement item sent. THEY sent me defective merchandise, yet I have to pay to return it? And why would I want them to replace it? I need the lamp, but gladly will go elsewhere as I no longer trust Starcrest.
ANY reputable company would send me a pre-paid postage label so that I could return the item to them as it is not my fault that the lamp is defective, but in making me pay to return it (which will cost me almost $15.00 to do), Starcrest has proven to be anything BUT reputable!!
Lake Havasu City, Arizona
This report was posted on Ripoff Report on 03/20/2007 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Starcrest-Of-California/Perris-California-92599/Starcrest-Of-California-Starcrest-Of-California-QUICK-TO-RIP-YOU-OFF-Perris-California-239788. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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