• Report: #142542

Complaint Review: Starpoint Resorts - Geo Holiday Aka Fairfield Resorts

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  • Submitted: Thu, May 12, 2005
  • Updated: Tue, August 21, 2012

  • Reported By:Las Vegas Nevada
Starpoint Resorts - Geo Holiday Aka Fairfield Resorts
2206 Paradise Rd Las Vegas, Nevada U.S.A.

Starpoint Resorts - Geo Holiday Aka Fairfield Resorts ripoff fraudulent Misrepresented Timeshare Las Vegas Nevada

*General Comment: me too

*Consumer Comment: Omitted acknowledgement to 5 day recession period

*Consumer Comment: Ripped off and pissed

*REBUTTAL Owner of company: WOULD LIKE TO HELP

*REBUTTAL Individual responds: Geo Holidays

*Consumer Comment: Irresponsible Consumers

*UPDATE Employee: Problem Corrected

*UPDATE Employee: Problem Corrected

*UPDATE Employee: Problem Corrected

*Consumer Comment: GeoHolidays is a Fairfield Affiliate Resort

*UPDATE EX-employee responds: Inside information

*UPDATE Employee: Please Get Your Facts Straight.

*Consumer Comment: new info

*Consumer Comment: Current location

*Consumer Comment: they moved to 3340 Topaz Ste. 210, I would like to picket them now. I got ripped

*Consumer Comment: they moved to 3340 Topaz Ste. 210, I would like to picket them now. I got ripped

*Consumer Comment: Stop Victimizing Innocent People - They Should Be Stopped

*Author of original report: I just received your response to my report.

*Consumer Comment: New location

*Consumer Comment: Would love to pickett them, just say when.

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BEWARE! STARPOINT RESORT / GEO HOLIDAY AKA FAIRFEILD RESORTS in Las Vegas 2206 Paradise Rd Las Vegas, NV 89104. If you ever visit Las Vegas or live here do not buy this TIMESHARE.

They are the biggest scamers out there. I AM SAD TO SAY I PURCHASED THIS. SCOTT CARRUOLO AND PILOT PARKS are the biggest SCAMERS. Everything they told us was a lie.

A month after we purchased this stupid thing we get a call from Geo Holidays AKA Fairfeild Resorts in Canada to check that we new exactly what we had purchased and that the sales people were honest when thay had sold it to us. As I talked to this woman it became very clear that they had scammed us.

They had told us that we were purchasing 3 week RCI witch is not true we would be lucky to even get 1 week with the points that we purchased.

As I told the woman from Geo Holidays that they had not sold it correctly that we were surposed to have 3 week of RCI she told me that was wrong and ow well I guess you got scammed and hung up on me.

We then contacted the broker who sold it to us Starpoint Resorts to see what was going on and to see if they would cancel the contract and refund our money as they had fraudulently misrepresented the timeshare.

They said they would see if they could do that. Well a month goes by as they give us the run around and of course they final decided not to do anything at all.

As this month goes by we do some research on the web and find out that they have so many complaints and even a Class Action Case just about to be filed against them in Canada.

STARPOINT RESORTS / GEO HOLIDAY AKA FAIRFEILD RESORTS have lied about so many thing to us even about it being Deeded Property and the Escrow that we surposebly went through even though now after the fact we find out that there was never any Escrow agent present while we were doing the contract to point out the deadly buired parts of this contract. They had passed there loan officer off as the Escrow agent the Non- Bias party.

All they did for Escrow was to send the contract out of state to what they call an Escrow company. This Escrow company was not even lisenced to do business in the state of Nevada.

They also told us that they would do in-house finacing but all they did was open up a MBNA credit card and charge it to that.

We have been trying to despute the charge as they FRAUDULENTLY MISREPRESENTED THE TIMESHARE but the MBNA card is an affiliate of RCI so they will not despute the charge. Which is credit card fraud as they are take our fraudulent charge protection policy away.

IF ANYONE ELSE HAS BEEN SCAMMED BY THIS COMPANY AND LIVE IN LAS VEGAS OR NEAR LAS VEGAS AND WOULD LIKE TO JOIN ME AND SOME OTHERS IN PICKETING PLEASE LET ME KNOW.

Stephanie
Las Vegas, Nevada
U.S.A.

This report was posted on Ripoff Report on 05/12/2005 06:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Starpoint-Resorts-Geo-Holiday-Aka-Fairfield-Resorts/Las-Vegas-Nevada-89104/Starpoint-Resorts-Geo-Holiday-Aka-Fairfield-Resorts-ripoff-fraudulent-Misrepresented-Tim-142542. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 General Comment

me too

AUTHOR: shannon hall - ()

I was scammed as well Duluth ,MN  55803 hallshannon01@hotmail is what i set up to get people together   please please contact me!!!!!!1

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#2 Consumer Comment

Omitted acknowledgement to 5 day recession period

AUTHOR: gmkhawaii - (United States of America)

You are correct, Nevada Law does allow the consumer a "5 day recession period" in which the buyer has the opportunity to CANCEL the pending sales contract when purchasing a timeshare.

However, after reading thru several "Rip-Off" complaints here. It seems that one of the common denominators here is the fact that at NO time during the sales presentation or closing process is the CONSUMER ever made aware of this right afforded him/her at all!

Is it printed in BIG RED letters on one of the hundred or so sheets of paper? yessir it is. But it sure is funny how that particular pack of information was cleverly placed into in "owners packet" without being handed to the potential buyer before BEING PUT INTO THE SALES PACKET.

Is it the responsibility of the buyer to read the materials presented? again yessir-ee! then again most of the people that attend the "mandatory" presentations are usually on VACATION and it may be several days before returning to their hometown.
In some (most) cases it may be well after the 5 day period has passed.

I too was one of these people.

Was it dishonest practice? technically no, Is this a SCAM? different people different opinions, I personally am not saying that the STARPOINT RESORT sales presentation (FREE CRUISE, FREE AIR TRAVEL?) is a total scam but then again I'm one person with one opinion, hehehe.

If, a TIMESHARE purchase is that great of a deal, it really sounded like one in the sales pitch, If, this product is really as good as it is made out to be by the sales staff then WHY? would STARPOINT RESORTS or any timeshare company, has to also offer incentives to potential buyers as a means to convince them that this is an opportunity to good to pass up?

IF THE PRODUCT IS REALLY THAT GOOD, wouldn't it be a situation where there is NO ONE asking to cancel such a purchase? It doesn't seem like that is the situation here but for those those that are trying to do just that it seems like the representatives of Starpoint Resorts must feel that they are being asked to give up their first born child or something.

In any situation you CANNOT please ALL of the people ALL of the time thats just not going to happen its a fact of life. But boy it sure seems like Starpoint Resort Group and all of its affiliates truly believe that they are the exception to the rule.
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#3 Consumer Comment

Ripped off and pissed

AUTHOR: Lisa - (United States of America)

I know its been awhile but it seems everyone has been ripped off as bad as me. I just brought this stupid time share with false info. I thought it was too good to be true. I asked the so called sales rep "Rock" in every way possible to make sure it was correct. I even had them put it in their so called tape recording of the meeting. once I got the info it wasn't anything like I was told. it is a joke and I am out of a lot of money. I called and told them and supposedly they were going to listen to the recording and get back to me. here we are months later and it hasn't been done. at this point I am going to go back down there talk to the manager and have to take them to court. if any budding else can suggestion something easier, please let me know. thanks
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#4 REBUTTAL Owner of company

WOULD LIKE TO HELP

AUTHOR: ATORICK - (Canada)

Hello Stephanie, I am in the process of trying to cancel a contract with these guys as well.  I was trying to get a hold of Lante03 who apparently picketed and got results so I could see if he recieved a cancellation letter and who signed it.  Only people ever call me are the finance folks looking for money.  I live in Ottawa Canada so cannot easilly picket but would love to get involved to fight somehow.  Lantes if you are reading these post please contact me at (((Redaacted)))


CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#5 REBUTTAL Individual responds

Geo Holidays

AUTHOR: Jenny - (United States of America)

Stephanie,

I recently purchased a Timeshare with this company. It has been a week and after I research online I have come to believe that I was SCAMMED as well. Is there anything you can suggest that I do?

 

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#6 Consumer Comment

Irresponsible Consumers

AUTHOR: LOVELASVEGAS - (United States of America)

I have personally worked in the Timeshare Industry for over a decade and have had the great opportunity to gain higher education in other fields to realize that this business strategy is a wonderful concept for consumers who understand the value of the American Dollar and inflation. It can become a gateway for the 'Average Joe' to also experience the value of vacationing and how beneficial quality family experiences become in future times. Having been in the business of Timeshare I also realize that sometimes the consumers are irresponsible to their commitments and fail to take the time to educate themselves on their purchases. I'm a little bewildered of the fact that there are consumers who proudly state in their claim of being "Ripped Off' of how to take advantage of a business entity by "Picketing" or trying to hold a company hostage.


There are documents and materials given to owners that outline the programs involved. It also seems that there was great confusion to the ownership parameters. I know that RCI affilicates can be entitled to 3 RCI Bonus Weeks that can be redeemed one per annual.... Not to be confused with your actual membership. Not sure if this is the way that GEO works, but seems that this might actually be the case. By-the-way - RCI is an Exchnage Affliliate associated with the timeshare interest purchased. I wonder if there was any attempt to obtain further education in order to utilize their timeshare interest appropriately?


The State of Nevada also provides each conusmer who purchases a timeshare interest in the State of Nevada, a 5 day revocation period regardless of which timeshare company it is purchased from. This option is conveyed in every contract derived and executed by the purchaser. It is actually stated in serveral different documents. As a responsible consumer, wouldn't you go home and review your contract agreements to in fact ensure that you had not been misinformed by verbal promises? If a used car salesman told me that I was going to receive an extended warranty for a vehicle I purchased off their lot, I would certainly expect that I would receive some sort of collateral stating such...


I have a question for the member complaining of the escrow procedures... Did you ever recieve a correspondence from the escrow division for the closing of your account? Are you a mortgage holder? Seems that you are highly misinformed of escrow closing procedures. Also, to apply and be approved for an MBNA RCI credit card, you would have needed to fill out and execute an application with pertinent credit background questions and signatures. It would've been up to the consumer to either place the purchase price on a personal credit line or accept the "In House" financing terms. Seems that these specifc consumers did not like or agree to the interest rate involved with the financing.


Folks, please get your facts straight and in order. Remember that we reside in a very litigious world. Have you looked up Disney on this website? Would you still take your children to Disney for their own experience? Keep an open mind as there doesn't seem to be any vaild claims to these gripes.


For the guy who sold timeshare, complaining of commissions.. Is this your first rodeo? It's called a reserve...


Picketers beware!!! There are laws involved with picketing... Be sure not to get involved with defamation and ensure you are competely informed of public laws and not just your freedom of speech ammendments! Just to be careful. There are plenty of timeshare companies with valuable reputations. Remember that there are thousands of happy timeshare owners... Maybe take the time to educate yourselves futher...


 

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#7 UPDATE Employee

Problem Corrected

AUTHOR: Vegasbound - (U.S.A.)

I had an opportunity to look into these charges as I am employed with GeoHoliday. It is true that a salesperson lied to this nice couple during the sales process. The sales agent was terminated and a full refund was awarded by the developer. Each sale does go thru an escrow process,(just because you do not see the officer does not mean it does not occur) as required by the State of Nevada. I have always found that most new members are confused to a point and many get their questions answered by a great members services division. You may recall in the original letter that it was the company that told her there were mistakes in the presentation. That seems like a good company to me as most would never admit their mistakes. It takes 8 weeks to reverse escrow and refund a member that has closed escrow. Since all their money was returned they should be fair and resubmit a letter stating so. With over 52,000 members worldwide a few problems are bound to arise, I am proud to work for a company that values it's members so highly.
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#8 UPDATE Employee

Problem Corrected

AUTHOR: Vegasbound - (U.S.A.)

I had an opportunity to look into these charges as I am employed with GeoHoliday. It is true that a salesperson lied to this nice couple during the sales process. The sales agent was terminated and a full refund was awarded by the developer. Each sale does go thru an escrow process,(just because you do not see the officer does not mean it does not occur) as required by the State of Nevada. I have always found that most new members are confused to a point and many get their questions answered by a great members services division. You may recall in the original letter that it was the company that told her there were mistakes in the presentation. That seems like a good company to me as most would never admit their mistakes. It takes 8 weeks to reverse escrow and refund a member that has closed escrow. Since all their money was returned they should be fair and resubmit a letter stating so. With over 52,000 members worldwide a few problems are bound to arise, I am proud to work for a company that values it's members so highly.
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#9 UPDATE Employee

Problem Corrected

AUTHOR: Vegasbound - (U.S.A.)

I had an opportunity to look into these charges as I am employed with GeoHoliday. It is true that a salesperson lied to this nice couple during the sales process. The sales agent was terminated and a full refund was awarded by the developer. Each sale does go thru an escrow process,(just because you do not see the officer does not mean it does not occur) as required by the State of Nevada. I have always found that most new members are confused to a point and many get their questions answered by a great members services division. You may recall in the original letter that it was the company that told her there were mistakes in the presentation. That seems like a good company to me as most would never admit their mistakes. It takes 8 weeks to reverse escrow and refund a member that has closed escrow. Since all their money was returned they should be fair and resubmit a letter stating so. With over 52,000 members worldwide a few problems are bound to arise, I am proud to work for a company that values it's members so highly.
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#10 Consumer Comment

GeoHolidays is a Fairfield Affiliate Resort

AUTHOR: Bill - (U.S.A.)

In response to Wyndham employee, Mikyvegas. The reason Stephanie wrote "AKA Fairfield" in the title is that at the time, GeoHolidays was a Fairfield Affiliate company. When you bought a GeoHolidays club membership, you were given a Fairshare Plus member number and account and your ownership was given in regular FairShare Plus points. I own a couple of GeoHolidays contracts and the points go straight into my FairShare plus account. Wyndham/Fairfield has an ethical responsibility to ensure their affiliates (who are selling the same points you are) are representing their product honestly.

I won't even get into discussion at this point with your comment about 800,000 happy owners. I am actively involved with hundreds of Wyndham owners and can say we are a very unhappy bunch with the corporate greed and dishonesty that runs rampant through Wyndham. You can search for my posts about this among other Ripoff Reports.

I wish you luck with your continued employment in a company that has recently laid off hundreds of employees last month.

Bill
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#11 UPDATE EX-employee responds

Inside information

AUTHOR: Joe - (U.S.A.)

Having worked in the timeshare industry for almost 15 years, I am shocked on what companys can get away with. After getting divorced with 3 kids, finding myself in a financial crisis I found this industry. After really learning about the industry I found myself trapped, due to no college education. Also no way to make as much money, but I refuse to lie to clients. Most companys hire as i/c instead of employees, although workers are treated as employees. I worked for geo-holidays for about 1 month, but resigned due to unbelievable training practices. Mike Muldoon I was told is the owner, and I worked at the Jockey Club. We were told to make up numbers during training about the renovation of the jockey club, since no one seemed to know the actual amount. This way we can be on the same page and it would seem like we were being honest. This is only one example. We were also told to be as vague as possible. They never asked for an application, address, or transfered my license. I took this job because of a friend who was already working at that location. Now I am trying to contact the company about my commissions, with no luck. I am told only Mike Muldoon or Dave Russ can authorize any information about my commissions. I can't get a number or a call back. I previously worked for tahiti village, which was bought by goldman sacks, and dropped commision by about 30 percent. There is a class action suit being brought by i/c because we are really employees.
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#12 UPDATE Employee

Please Get Your Facts Straight.

AUTHOR: Mikyvegas - (U.S.A.)

Hi Stephanie. Im sorry you got ripped off. That would make me extremely angry and frustrated. I have worked in timeshare sales for 8 years (my entire post college-adult life), and unfortunately, like anywhere else in the world, there are some bad apples. I dont work for Starpoint or Star Point and never have. My company is reputable, honest, and full of the most wonderful people I have ever met. We are a multi-billion dollar-new york stock exchange company and every year are ranked as one of the top companies in America to work for. We have over 800,000 happy owner (OWNERS-NONE of the STUFF you went through) I could type forever about this. If you havent noticed Im proud of my company and what I do. My frustration lies in the fact that I work for Wyndham Vacation Resorts, formally Fairfield Resorts, headlined in your irresponsible "Ripoff Report" I dont know how or where AKA Fairfield Resorts came from, but its way off base. We have never been or have been affiliated with Star point Resorts. For you to have thrown that name on a headline (either knowingly or not that you had bad info) without getting your facts straight first is incredibly irresponsible. You have literally taken money from the hands of good and very hard working people. You have deprived children and families of peace of mind. I would bet you've taken money out of my pocket through this article since you posted it in 2005.

Again, Im sorry you got ripped off and I love that you are calling the company on the carpet. Companies like that give the entire industry a bad reputation which it doesnt come close to deserving. I BEG you to please remove FAIRFIELD RESORTS from your headline. Have at it w Starpoint, but let us be, please.
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#13 Consumer Comment

new info

AUTHOR: New Address For This Company - (U.S.A.)

I was recently contacted by these people in Las Vegas. they said they are a part of star point resorts and Royal resorts. The new address they are operating out of is 99 Convention Center Drive las vegas nv. I refused to confirm with them as they could not tell me where they even got my information from and they were adamant that I signed up for something = which I never did
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#14 Consumer Comment

Current location

AUTHOR: Gary - (U.S.A.)

I have a sales pitch scheduled for Starpoint Resorts on Saturday February 3rd around noon. It sounded like some people needed to contact this company so I think it only fair I provide a tip as to where you may contact them.

1450 114th Ave SE, Suite 205, Bellefield Office Park, Conifer Building. In Bellevue, WA
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#15 Consumer Comment

they moved to 3340 Topaz Ste. 210, I would like to picket them now. I got ripped

AUTHOR: Allen - (U.S.A.)

Hello,
I am another victim of StarPoint Resorts, AKA GeoHoliday. I am going to picket them Sunday and Saturday for whatever it takes to get my money back from these Scammers and Michael Muldoon. Any other people got scammed? Well meet me at that place on Convention Center Drive at that Place they did the presentation. I will picket them, and do whatever it takes to get my money back.
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#16 Consumer Comment

they moved to 3340 Topaz Ste. 210, I would like to picket them now. I got ripped

AUTHOR: Allen - (U.S.A.)

Hello,
I am another victim of StarPoint Resorts, AKA GeoHoliday. I am going to picket them Sunday and Saturday for whatever it takes to get my money back from these Scammers and Michael Muldoon. Any other people got scammed? Well meet me at that place on Convention Center Drive at that Place they did the presentation. I will picket them, and do whatever it takes to get my money back.
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#17 Consumer Comment

Stop Victimizing Innocent People - They Should Be Stopped

AUTHOR: Tera - (U.S.A.)

The company has moved to Lynnwood. I wish the guy from Kirkland would have published address and name they are doing business under so people know.. as well as the individual who falsely sold him like Stephanie from Vegas did. He mentioned he believed they flew the coup, but it is easy to provide buying clients with a number that rings to a back line that is never or rarely answered.

They have been swindling people for years; Washington state business records reveal as far back as 1995 - could be longer as the list of names are endless: Advantage, Ultima, SVC-Pacific, Shell Vacations, Vacation Marketing Services, Starpoint, Starpointe Resort Group and as you can see the offices travel into different states - who knows how many - Oregon, Nevada, where else?

Always the same scenario... false misrepresentations and strong arm tactics - when comsumers call to complain they get nothing but run around. Innocent people being victimized.

KIRO 7 busted the Shell Vacations office in Lynnwood. They have lost numerous court battles with the Attorney General. Recent reports are now coming up on boards like these. Do a search on www.thetimesharebeat.com in the Street Talk section using "SVC-Pacific" and you'll find links to these reports. Comments by people in the industry further substantiate that they are fraudulent and couldn't sell straight if their life depended on it.

Why haven't their liscenses been revoked? Why hasn't something substantial been done to stop these criminals from victimizing innocent people and stealing their money (recording 2.4 million in just one month!!!)? I hope some more people come forward and post stories on the hardships that have been caused due to the financial burdens after being ripped off. More importantly, that these people are stopped.
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#18 Author of original report

I just received your response to my report.

AUTHOR: Stephanie - (U.S.A.)

Hi,

My husband and I ended up picketing by are selfs out side there door and it took all of 10 minutes to get all are money back. I found out that they make about 1-2 Million a weekend ripping people off. I highly recommend making some picket signs and get a blow horn and picket IT WORK! They rather give you your money back than loose big dollars. Go on a Saturday when they are really busy. Do not bother calling them they strung us along for 2 months saying they were trying to get approval to give us are money back.
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#19 Consumer Comment

New location

AUTHOR: Robert - (U.S.A.)

New location of company. Starpoint now/was in Lynnwood,WA. I just purchase a RCI Points Entry Program only to find out today it doesn't do what was represented ply chared 4 times as much as another dealer. I looked at the agreement and it says Starpoint Resort Group Inc, a Nevada Corporation so I assume it is the same company. The "Escrow Holder" is InterCity Escrow Services. None of the phones answer at the Lynnwood location so I suspect they flew the coup!
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#20 Consumer Comment

Would love to pickett them, just say when.

AUTHOR: Michael - (U.S.A.)

Stephanie, I to have been ripped off by this company, and would love to picket them. I would also love to sue them for the $14,000 plus I have paid for a timeshare I cannot use. This is a dispicable company and they should be shut down. Let me know if you are still planning to picket. I have to arrange to fly there.
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