• Report: #1081876

Complaint Review: State of Florida Disbursement Unit

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  • Submitted: Thu, September 05, 2013
  • Updated: Thu, September 05, 2013

  • Reported By: VERYUPSETMAN — Orlando Florida
State of Florida Disbursement Unit
P.O. Box 8500 Tallahassee, Florida USA

State of Florida Disbursement Unit Tallahassee, Florida Lost check, Lost payments sent, check cleared but funds applied to someone else's account Tallahassee Florida

*Author of original report: STILL NO RESOLUTION 3 FAXES LATER

*Author of original report: Following this case

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The Department that processes all Child Support payments at the State of Florida Disbursement Unit located in Tallahasee has received a check we had mailed out to them as we have for the past 12 years.  This time around, the check cleared out bank account but the funds were not applied to our Child Support account, so basically our kid did not received the funds.  We called and they requested us to send the back-front portions of the cleared check from our bank and have that faxed to them to their non-working fax number which is:  1-850-205-0535.   We called back and told them, since the fax call wasn't going out if there was another method of them to receive the copies of the back-front of the cleared check from our bank to proceed on the investigation.  They said to send the mail with copies of the front-back of the check along with the fax cover sheet showing the Claims Number and all of our account information for them to process.

 We come to find out that the address we sent all of the physical evidence they requested at:  P.O. Box 8500, Tallahassee, Florida 32314, that's their Financial Department and that any mail sent to that address they discart, trash, shred and throw away.  So basically, they do not bother re-routing the mail to the correct department even when they are in the same buildling.  So now we must go back to obtain front-back copy of the cleared check, try to fax it again and keep trying.  

This is an absurd analog process they have.  How can they just trash out mail with proof and evidence to resolve an issue they've caused.  This agency needs to be retrained and their employees need to have a better protocol on how to process incoming mail.   We are seeking legal advice at this moment in order to resolve this issue and have the Financial Department locate the funds they have cashed.  Irresponsible and very disrespectful from their part on trashing out mail instead of re-routing the mail to the correct Department to help responsible people resolve the mistakes and erros they've created them selves.   We will find out who processed out our payment and why did it went to the wrong account, we will seek for a letter of apologies and we wil write to the Clerks Office to ask to speak to a high level supervisor.   

 If anyone is dealing with the same issues and you've spoken to Sharlene, you know that this person is one rude irresponsible employee.  1: for not letting us know that the address to where the proof of evidence they require you to send needs to be a different address and 2: for not doing her part on trying to contact the Financial Dept for the mail package we had sent to resolve the issue.   Very bad agency, very unprofessional.  


This report was posted on Ripoff Report on 09/05/2013 08:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/State-of-Florida-Disbursement-Unit/Tallahassee-Florida-32314/State-of-Florida-Disbursement-Unit-Tallahassee-Florida-Lost-check-Lost-payments-sent-c-1081876. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

STILL NO RESOLUTION 3 FAXES LATER

AUTHOR: VERYUPSETMAN - ()

So, 3 Faxes later I still don't have any resolutions for the funds Dept of Florida Disbursement Unit has whitheld and won't release to the correct account.

 

Fax 1 sent towards beginning of Sept.  They requested us to send front-back of check.  Once they received it, since it didn't had a letter from you authorizing the funds to be transferred they shredded the documentation sent.

 

Fax 2 sent 2 weeks ago.   Agent, requested to have the front and back of the checks sent again along with your letter of auth.   On Thursday they said to resend, they couldn't find it.  Friday I re-sent.  

 

I called today, they said I need to put the entire Account / Case number info on the fax and on the letter of Authorization again.   I told her if they look at front and back copy of the check they'll find that information written all over the memo portion of the check, just as we've done for many years.  Agent said they can't do that.  

 

AGENT SAID:  IF ANY OF THE INFORMATION OR CONTENT ON THE FAXED DOCUMENTS IS WRONG OR INCORRECT, THEY WILL SHREDD THE DOCUMENTS.  ANYTHING OR ANY DOCUMENT SENT TO THE WRONG DEPARTMENT IT GETS SHREDDED.  

 

IRONICALLY THE CHECK I HAD SENT BACK IN AUGUST DID NOT GET SHREDDED.  THAT CHECK GOT CASHED.  THEY GOT THE MONEY, SO THAT'S THE PART OF THE ISSUE THAT IM TRYING TO GET THEM TO UNDERSTAND, BUT THEY HUNG UP THE PHONE.

 

***  THEY WILL HANG UP THE PHONE IF YOU ASK MORE THAN WHAT YOU ARE SUPPOSED TO ***   NO ONE WILL RESPOND TO ANY OF YOUR QUESTIONS OTHER THAN RE-FAX, RE-SEND, SEND-AGAIN, IT GOT SHREDDED…   

 

The agentS hung up the phone on me already during this processs….    basically they keep playing around with people and they help no-one, they have no guidelines on what type of documents to send, they don't tell you exactly and specifically how it all should be endorsed.

 

So today October 7th, 2013 funds still can't be transferred, not until I fax again, and call again, and get the phone hunged up on my face again.

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#2 Author of original report

Following this case

AUTHOR: VERYUPSETMAN - ()

On September 16, 2013 the customer service representative at the Florida Department of Disbursement Unit asked us to send again a copy of the front and back of the cleared check so that they can investigate where have the funds been deposited, which we have already explained, check funds cleared but they did not processed the funds applied to the correct account / case number.

Since they had already told me they need 10 business days to process the claim, we waited 2 weeks.  On October 1st, I called and the customer service representative said that they had found the check and that in order to transfer the funds of $650.00 to my kids account / case number a letter needed to be faxed over requesting the funds to be transferred.

In October 2nd a fax with the letter requesting the funds to be transferred was faxed to them.  Per the agent who took my he said that the letter requesting the funds to be transferred is all they need in order to proceed on transferring the funds to the account.

Today, October 4 of 2013.  I called the customer service line to make sure they did in fact received the Fax with the signed letter.   A customer service representative who took my call said that in fact "yes" they did received the fax I sent but "however" I did not included the copy of the front and back of the check related to the claim.  

Im over this situation, how can they Not use the previously sent fax / copy of the check and just apply the funds.  It seems that every time they as me to do a process I do it, but yet they keep on delaying the process by asking for the same things they already have received.   This is becoming such a hassle and no one seems to be cooperative at all.   

This company and these agents are not there to support the "KIDS".  They want to make sure people loose it and end up having to go to court.   When I asked to speak to a supervisor they basically just won't call back, they won't transfer you to the supervisors nor the supervisors call you back to help resolve the issues.   Im not sure if someone else is having a similar issue but this agency has to be revised and someone needs to be able to hire a lawyer and fight back.   It is abusive, it is a very laim way of processing cases.

 

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