• Report: #839813

Complaint Review: Statewide Van Lines

  • Submitted: Wed, February 15, 2012
  • Updated: Wed, February 15, 2012

  • Reported By: Stoneking — Florence Kentucky United States of America
Statewide Van Lines
1602 NE 205 Ter Miami, FL 33179 Internet United States of America

Statewide Van Lines Ripped off, very unethical and misleading practise of using term "binding quotes" they double the price! Internet, Internet

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I HAD A HORRIBLE EXPERIENCE WITH THIS COMPANY. AS SOON AS THEY HAD ARRIVED THEY MADE ME SIGN BLANK CONTRACTS BEFORE THEY STARTED AND SAID THEY WOULD COMPLETE THE REST OF THE PAPERWORK AFTER THEY
COMPLETED THE MOVE.

I WAS QUOTED OVER THE PHONE A PRICE OF $1778.40 FOR A MOVE FROM ORLANDO,FLORIDA TO FLORENCE, KENTUCKY. I LISTED ALL ITEMS BUT AFTER THE MOVERS HAD ALREADY BEEN AT MY HOUSE FOR OVER AN HOUR "TALKING ON THE PHONE WITH DIFFERENT PEOPLE" THEY TOLD ME THEY HAD CALLED THE MAIN OFFICE AND WAS TOLD TO CHARGE US $2650.00 INSTEAD OF THE PRICE WE WERE GIVEN AS A "BINDING QUOTE. I SAID NO, BUT WHEN I SAID NO (THE PRESIDENT OF STATEWIDE VANLINES) TOLD ME EVEN THOUGH THEY WERE THE ONES CHANGING OUR AGREED UPON "QUOTE"  THEY WERE STILL GOING TO CHARGE ME $500 DOLLARS FOR THE FACT THAT HE WAS MAKING MONEY OFF OF ME ANYWAY. THE PRESIDENT OF STATEWIDE VAN LINES SAID THAT THEIR CONTRACT THEY SENT TO MY EMAIL SAID THEY COULD CHANGE THE PRICE. I HAD ALREADY PACKED MY COMPUTER AND COULD NOT PULL UP THE QUOTE, SO MY HUSBAND FELL FOR HIS LIES. MY HUSBAND DIDN'T WANT THE DAY TO BE A LOSS, SO HE SAID AS LONG AS THEY MOVED
EVERYTHING THAT WAS LISTED ON OUR QUOTE FOR THE PRICE OF $2400, HE WOULD AGREE TO IT.

 TO MAKE MATTER'S WORSE, THE COMPANY LEFT BEHIND THE GRANDFATHER CLOCK, A CHAIR AND TWO LAMPS
THAT ARE LISTED ON THE CONTRACT. THEY SPENT SEVEN HOURS AT MY HOUSE, I COULD NOT TAKE THE TIME TO BABYSIT THEM THE WHOLE TIME BECAUSE I WAS BUSY MOVING. MY HUSBAND AND I SHOWED THE MEN MORE THAN ONE TIME
WHAT WAS TO BE TAKEN AND THEY LEFT THE MOST IMPORTANT ITEM I WANTED MOVED.

 I AM ASKING AT THIS POINT THAT THEY HONOR THE FIRST "BINDING" QUOTE OF $1778.40.  I CALLED THEIR OFFICE AGAIN AND WAS TOLD THEY WOULD NOT CHANGE THEIR PRICE, IT IS OUR FAULT THEY DIDN'T DO THE JOB RIGHT. AFTER RESEARCHING INFORMATION ONLINE, I DISCOVERED THEY WERE SUPPOSE TO HAND US A LIST OF OUR DISPUTE RIGHTS AND THEY ARE SUPPOSE TO OFFER A ARBITRATION PROCESS, NOT TO MENTION THERE IS A MASSIVE AMOUNT OF RIPOFF REPORTS ON THIS COMPANY.  I PUT IN A COMPLAINT WITH THE BBB AND ALSO THE FMSCA. THE NEXT DAY MY HUSBAND CALLED THE COMPANY TO SEE WHAT THEIR RESPONSE WOULD BE, HE WAS TOLD THAT THEY GOT NOTICE OF OUR COMPLAINTS AND THEY ARE DEFINITELY NOT WORKING WITH US.  THEY TOLD MY HUSBAND THEY ARE REQUIRING CASH AT DELIVERY OR THEY ARE GOING TO KEEP OUR PROPERTY.  

THIS COMPANY SHOULD BE PUT OUT OF BUSINESS FOR THE HARASSMENT AND UNETHICAL PRACTISES THEY DO ON A DAILY BASIS. I WISH I WOULD OF RESEARCHED THIS COMPANY BEFORE ACCEPTING THEIR LOW "BINDING QUOTE". I AM NOT WILLING TO LET IT GO, I WILL BE FILING A LAWSUIT AGAINST THEM AND WILL KEEP EVERYONE UPDATED. ANYONE ELSE THAT HAS BEEN VICTIMIZED PLEASE NOTIFY ME, AND WE CAN GET A CLASS ACTION LAWSUIT GOING. NO ONE SHOULD BE RIPPED OFF FROM THIS COMPANY AGAIN! THEY NEED TO BE STOPPED, THIS IS THE TYPE OF BUSINESS THAT IS BRINGING AMERICA DOWN.

This report was posted on Ripoff Report on 02/15/2012 04:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Statewide-Van-Lines/internet/Statewide-Van-Lines-Ripped-off-very-unethical-and-misleading-practise-of-using-term-bin-839813. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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