- Report: #232015
Report - Rebuttal - Arbitrate
Complaint Review: Statewide Windows
Statewide WindowsCummings Center Beverly, Massachusetts U.S.A.
Statewide Windows Statewide windows Uniframe Replacement user review complaint cost price discussion Ripoff Beverly Massachusetts
*Consumer Comment: windows --to the lady in peabody
*Consumer Comment: Different Experience with Statewide
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discounts for allowing a sign outside for their company, etc. Claiming that locking in now would guarantee the discounted price for later installation of all windows on the house. After signing 2 of the 3 contracts, and 6 hours of demonstration, window samples, stories, heat tests, window inspections and filling out order forms they finally left. It was later discovered that they are not even mentioned by consumer reports, that they have 36 complaints filed at the Better Business Bureau - 11 for sales related issues, and the prices were inflated by at least 3x's the fair market value. In fact as Newsday.com publishes a great reference article which states vinyl windows should be between $200-$300. Statewide Windows quoted us a price of $1500.00 per double hung window. That's right, 5x's higher than the average vinyl window. It's a beautiful "premium" window for sure, but worth $3000 for a picture window? I doubt it. Also, they take about 1 1/2 hours to install so should never be
more than $150-$200 for installation. All said and done, we signed the contract on a Saturday, left a voice mail for Lou Chalifour the sales rep to cancel the contract on a Sunday (which was supposed to be the day when hundreds of dollars of work had already begun), he was not in the office on Monday, finally spoke with him Monday afternoon to confirm cancellation and assured him that I would mail the rescinded contract to their Washington corporate office within 3 business days. He assured me that I would not be charged for any work done, that the hundreds of dollars was a cost to them. On Tuesday, I got messages from the office attempting to set up an appointment for measuring. I again left a message at the office stating the contract was cancelled, there would be no measuring or windows. Nine days later, after mailing the rescinded contract, canceling the agreement on a Sunday (before even the first business day), somehow - still received calls from the office regarding measurements, and our credit card was charged $1500 dollars. I told the sales rep that I had no idea what a window costs - whether it was $10 or $1000 and that it wouldn't be wise for me to rely on a sales persons information, but again he assured me that this was a good price for a premium window. In all actuality, a premium window would be wood clad and even the most expensive companies that are designed for historical and oceanside homes go for about $700. Bay and Bow vinyl windows can be bought for about $1500. These guys were charging $3000 for a picture window. We've been had. Don't let it happen to you. By the way, this company isn't governed by the Better Business Bureau in Boston, the reports have to be filed in Washington.
This report was posted on Ripoff Report on 01/22/2007 03:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Statewide-Windows/Beverly-Massachusetts-01915/Statewide-Windows-Statewide-windows-Uniframe-Replacement-user-review-complaint-cost-price-232015. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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