• Report: #800946

Complaint Review: Station Casinos

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  • Submitted: Tue, November 22, 2011
  • Updated: Sat, May 03, 2014

  • Reported By: Jim G — las Vegas Nevada USA
Station Casinos
1505 S Pavilon Center Las Vegas, Nevada United States of America
  • Phone: 702 495-3000
  • Web:
  • Category: Hotel

Station Casinos Red Rock Casino, Aliente Casino, Green Valley Casinbo, Palace Station Casino, Boulder Station Casino Refuse to honor mailout Las Vegas, Nevada

*Consumer Comment: Green Valley Ranch Steals from Players

*Consumer Comment: Station Casino's Company

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Station Casinos sent a mailer out that said they would give $250 of free slot play once each week from Nov 13 to Dec10 - a total of four weeks. They decided after the first week tha the offer should only be $5 each week and are not honoring the mailer. Perhaps it was an error on the part of Stations Casinos marketing but it seems that a reasonable solution would be to offer some smaller but meaninful amout - perhaps $50 or so not $5. Travelors should be aware that Stations does this and if they stay at Stations casinos they may not get what they were promised when they made the reservation. Most of these type of mailers say that management reserves the right to cancel or change them at their discretion. This on DOES NOT have that anywhere on the mailer.

When I spoke with Gina S???, the head of marketing, she said they will honor the $100 food credit that must be used all at one time in November and December. As a single senior citizen I can not use more than $30-40 each time.

I am scanning the mailer and will include it

This report was posted on Ripoff Report on 11/22/2011 04:54 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Green Valley Ranch Steals from Players

AUTHOR: BadCasinos - ()

Green Valley Ranch is one of the worst casino's to ever play in. They have machines that do not pay out what they are supposed. They are stealing from locals every single day!

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#2 Consumer Comment

Station Casino's Company

AUTHOR: CasinoWatcher - ()

Station casino's continue to take and take from locals. They even go as far as a publicity stunt telling evryone that they are giving to schools and even run several television ads to draw in locals. My advice to locals is stay away from any Station property. The free play they offer is a joke and even the mailers are a joke. They even make you play 5 points just to activate the swipe and win. This shows greed is coming from the top. Don't fall vicitim to this casino company. There are several other places who are loyal to players. The only reason lately they have been running tv ads is becuase they are losing locals fast. This means the machines will take your money faster than you could withdraw it from an atm machine. What's more gross than that is ever using a casino atm to lose your money. You see you pay anywhere from $3.95 to $6.95 in fees so you are already losing.

Locals must send a message loud and clear that shows we will not frequent a casino that is unethical and practices bad business!

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