- Report: #913088
Report - Rebuttal - Arbitrate
Complaint Review: Statue Of Liberty Tickets.Com
Statue Of Liberty Tickets.ComInternet United States of America
Statue Of Liberty Tickets.Com StatueOfLibertyTickets.com rips you off for Statue Of Liberty Tickets - BEWARE - Don't buy from them Internet
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I consider myself a pretty savvy consumer and was completely taken in by the StatueOfLibertyTickets.com website which I must say is pretty elaborate with its misleading information. It takes advantage of the fact that the StatueCruises.com website provides very little information about waiting times and other information about the Statue of Liberty and Ellis Island.
When I compared what I would be getting for the difference between $24 and $17 for a ticket I was led to believe by the Statueoflibertytickets.com website that I would be getting a reserve ticket that would let me avoid long lines and that I would be getting the benefit of an included extra audio tour. This is a scam. There are no reserve tickets that get you in before anyone else and the average wait to get to the security check-in point is more than an hour, frequently two hours. And what appeared to be a benefit not included in the StatueCruises.com ticket was the audio tour which in actual fact is a totally free audio guide provided to everyone by the National Parks Service.
You would think that Statueoflibertytickets.com would have the good sense to provide a refund to a disgruntled customer who claimed that he was scammed by their misrepresentations on their website. They adamantly refused referring me to their terms and conditions which I must admit I did not bother to read (who does when simply purchasing ferry tickets). Buried in small print 230 words down in a small scroll box was information that there was a $7 per ticket service charge and that there would be two credit card charges on your credit card account. What they do is simply forward your order to StatueCruises.com which charges your credit card, just as if you ordered from them directly and then charge your account separately for their service charge.
When confronted with a $30 dispute fee rather than make a small refund, Statueoflibertyticket.com opted to have me make the credit card dispute. Very poor business of them.
So be WARNED. Do not purchase your STATUE OF LIBERTY or ELLIS ISLAND ferry or admission tickets from anyone except the official website which is StatueCruises.com.
HERE ARE THE TERMS AND CONDITIONS OF STATUE OF LIBERTY TICKETS.COM
NOTE THE FINE PRINT.
Terms and Conditions:
StatueOfLibertyTickets.com - Terms and Conditions:
Online ticket purchases may be made up to one year in advance. However, tickets are only made available 180 days in advance. Tour dates that do not fall within the ticket availability date will be held and place in queue to be processed in the order in which they were received as tickets for later dates become available.
All sales are final. We do not compensate for late arrivals or no-shows. Access may be restricted, altered or cancelled due to inclement weather or unforeseen circumstances.
Reservations are valid only for the specified tour, date and time. Monument Pass has no monetary value and is not transferable.
For your security, all adults (18 - over) are required to present a current photo ID when you pick up your tickets, and you may be asked to present your credit card as well.
No ferry ticket refunds for used or unused Reservations.
Please arrive at your departure point approximately one hour in advance of your scheduled tour time to clear National Park Security for visitors taking monument tours and to allow ample time for ferry boarding as it is on a first come, first served basis.
Visitors must be able to ascend 24 steps to reach observatory level for monument passes. Backpacks, packages, bags and strollers are not permitted inside the monument. Lockers are available on Liberty Island.
Statue - More Information
IMPORTANT ORDERING INFORMATION
We provide a booking service for purchasing Statue of Liberty Tickets. The price includes a service fee of $7 per ticket. Your order authorizes us to purchase the tickets in your name. Please pick up your tickets at the "Pre-Paid" Box Office window at your desired departure point. You will need to present your ID and the credit card used to purchase tickets. Tickets can be picked up prior to tour date.
Ticket confirmations are sent generally within a couple of hours, but can take up to 48 hours. Next-day tours will be promptly confirmed.
The purchase total at checkout includes all fees and charges. Your credit card will show two charges, one for the tour and one for the booking fee.
Your order does not guarantee the availability of chosen reservation. Statue of Liberty reservations are often sold out well in advance for popular dates, or may not have enough room for a large party. Your order is not confirmed until you have received a second email from us with all your tour information and confirmation number. The first email states your tour and confirms the credit card has been charged, the second email confirms that tickets were secured for you, and includes your confirmation number.
There are no refunds or changes on Statue tickets, unless times are not available.
Polices prohibit Guided Tourist, LLC from issuing refunds or exchanges for lost, stolen, or damaged tickets.
For larger groups (60 or more tickets), please email our reservation agents at firstname.lastname@example.org .
ONLINE ORDERS ONLY - NO PHONE ORDERS
This report was posted on Ripoff Report on 07/16/2012 11:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Statue-Of-Liberty-TicketsCom/internet/Statue-Of-Liberty-TicketsCom-StatueOfLibertyTicketscom-rips-you-off-for-Statue-Of-Liber-913088. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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