• Report: #791554

Complaint Review: Stauer Watch, Stauer Watch Company, Stauer.com, Stauer Watches

  • Submitted: Sun, October 23, 2011
  • Updated: Fri, May 02, 2014

  • Reported By: JC — NYC New York United States of America
Stauer Watch, Stauer Watch Company, Stauer.com, Stauer Watches
Internet United States of America

Stauer Watch, Stauer Watch Company, Stauer.com, Stauer Watches Cheap Watches with Real Flaws www.stauer.com, Internet

*Consumer Comment: after 3 years they will do nothing for you

*General Comment: About Stauer Especially Kinetic Watches

*Consumer Comment: complaint has contradictory & inconsistant, nonsensical babble!

*Consumer Comment: Stauer watch owner

*REBUTTAL Owner of company: Stauer watches

*Consumer Suggestion: RE: Watches with Real Flaws www.stauer.com, Internet

*Consumer Comment: Stauer watch company is reputable

*Consumer Suggestion: Stauer watches are what they are

*REBUTTAL Owner of company: No Complaints, Here

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You'll find a lot of positive reviews of Stauer online. Their aggressive marketing has resulted in numerous popular articles for Newsweek, New Yorker and various New York-based magazines. They've also paid a lot of review sites quite a bit of money to ensure that their reviews are positive: this is not illegal or "wrong," it's common place.

You'll never find a single negative review about Stauer. A company that stresses that their level of quality and design is a step above the competition (competition meaning watchmakers whose pricing is similar or comparative). But there are a few problems with Stauer. I should know, I've owned many!

First off you do know what you're getting. At the most expensive watch being $150-$200, these watches are extremely inexpensive for luxury watches. It's almost laughable to see how many people think that these are highly priced (or at least many review sites say "the price may be steep but these are worth it!"). There's nothing steep about $200 for a watch. Good quality watches can cost anywhere from $450-$2,500 but typically, depending on brand, last a lifetime (example: Omega). You get what you pay for.

These watches from Stauer are what is commonly known as "gift watches" in the industry. They're given as gifts for family members. The price really does suit this end.

The watches ARE sometimes of amazing design. Truly. Their gold skeleton watch that I own - while not really "gold" by anyone's standard - is truly a marvel to behold. It's a wind up! That means that it's even more eye catching. The internal components are jeweled and the wind mechanism is beautifully displayed. All components - gears and all - can be seen through either side of the watch. This is excellence in aesthetic design.

The internal components leave a lot to be desired. Consider their kinetic variations: I have a silver kinetic with a mother of pearl background. The watch dies after a few hours without motion. If you don't know anything about watches you might consider that appropriate as it is a kinetic watch. The reality is real kinetic watches (typically in the hundreds) last for days without a single motion. A Seiko that I have lasts for a week without a single motion. Any ambient motions are enough to keep that Seiko moving: so what is the problem with the Stauer variation of a similar watch? It dies within half a days time of letting it sit!

Sounds like a defect right? I spoke with the company on the phone. One of their management staff explained how he believed it to be a problem as well. I sent the device back to get another of the same model. Same problem. Repeated a few more times (6 times back and forth!). No dice. I even tried a different a watch - still kenetic - similar failure.

Okay, I suppose one could say only their kinetics are flawed. Right? Wrong. I ordered a few more of their watches for gifts even after I knew the kinetic had problem (I kept the 6th watch and use it even though I need to reset the time often... a pain since it has multiple chronograph settings which are silly looking when wrong). The watches I ordered were all defective in some way. One - with a metal wristband - had such wide links that it didn't even fit as described, with a link missing it was too small, with a link in it was too large (and  that's after adjusting the opening clasp to fit my wrist). That last problem could be overlooked as some people have different size wrists... although my wrist is average I don't hold that against Stauer.

The other problem is their technical support. These guys are sales people. There's no technicians or anyone that knows anything about watches on the phone. Any problem you describe will be lost upon them.

I did take a few of these watches to 2 watch repair shops and was told, very plainly, that I was robbed and that these inexpensive knockoffs of really expensive designs were shoddy at best. They told me that although some - such as the windup - were "nice," they were far from "luxury" as their categories and personnel inform the customer. But hey, a $60 watch that actually functions (the skeleton)? Great, looks beautiful! But just know... you ARE getting what you pay for. Any watch enthusiast will see that these are far from luxury or even high quality watches.

Lastly I just want to give a critique on that language Stauer uses in their catalogs. It's very insulting to say the least. Each watch has a unique "story" behind it in which the author writes these descriptive prose filled with utter nonsense and absolutely no historical accuracy is used. They also typically combine such "cutesy" writing with the actual details of the watch making it difficult to understand whether or not they're giving you real facts or just pulling your leg!  For instance the Navy seal watches with gas-powered illumination? Please... learn a little about watches before writing utter nonsense! Also when you hear "our master swiss watchmakers..." yap yap yap... Swiss? Is that really how they win over their customers by appealing to their lack of knowledge? Please. Not every "swiss" watch is the same and it's highly doubtful that Stauer is made anywhere else but China.

This company's watch designers are VERY unique. These watches are attractive and beautiful. They're also very low priced. When these devices work they're truly amazing but the truth is they work so infrequently. At the end of they day this company really does sell aesthetically pleasing discount watches which function as such. If you still want to try them please make sure you understand their return policy and make sure you aren't spending too much on a mundane timepiece.

Also remember: this is a mail order company that has a website and does a lot of their business online. As such don't expect the same quality you'll be getting from a local jewelry store. Lastly keep away from their kinetics!

This report was posted on Ripoff Report on 10/23/2011 07:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Stauer-Watch-Stauer-Watch-Company-Stauercom-Stauer-Watches/internet/Stauer-Watch-Stauer-Watch-Company-Stauercom-Stauer-Watches-Cheap-Watches-with-Real-Fla-791554. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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#1 Consumer Comment

after 3 years they will do nothing for you

AUTHOR: chris g - (USA)

 They charge $200 + for their watches and tell you with or without a receipt you are out of luck.  No replacement or no repair (even if you are willing to pay for repair) a watch of that price should have better backing fron the company. The above rebuttel stated taht he had no issues sending his in.  SO if the window is 3 years his watch(s) must have broken frequently with-in that three year window or he too would have been out of luck and complaining.  My $45 timex has lasted longer and been repaired after 6 years of ownership.   Save your money -- find a company that stands behind thier product.

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#2 General Comment

About Stauer Especially Kinetic Watches

AUTHOR: Nimms - ()

They don't have a single kinetic watch.  That is a registered trademark of Seiko and is a somewhat different mechanism from any other in the industry to boot (according to a horologist, that is).


They have Swiss dies.  You either don't have the literature or haven't been able to read it.  The glowing testimonials are generally done by those outside the company.  I personally have had no problem at all dealing with them--but use the Internet, not the phone.  The one truly expensive watch they have is remarkable.  I have one automatic (that's the proper term, incidentally) watch from them that is remarkably consistent in time-keeping for a mechanical.


The longest one can expect a luxury automatic to keep running without being worn (the usual way of keeping it wound other than) being on a watch-winder or simply manually wound is...36 hours.  See, for instance, Tissot advertisements (unless you consider Tissot and for that matter Rolex and Omega costume jewelry as well, and...they are!) particularly those which note the power reserve which notes a max of...about 36 hours.


In short you're not particularly educated about automatic watches, their terminology, watches in general, nor where and how the Stauer watches are made, which means you haven't even read their own interior ads carefully.  And incidentally, many of their products aren't shipped directly from their main facility because...they aren't made there.


Their jewelry is all costume jewelry.  That means "fake".  That means "not made to withstand close inspection".  And the prices are somewhat relative to value, although their $149 automatics are mostly a good value, now that they've gotten out of their singular basically oblong body design for all their watches.


Final note, that Stauer automatic is more accurate than a thousand dollar "Lawrence's"--25 jewel one-of-a-kind.  And by the way; yes, the rubies are artificial as a general rule.  Yes, it has a sapphire crystal and a screw-down crown.  It's as accurate as its Tissot cousin, although not quite as accurate as the Omega.  Shall I go on?



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#3 Consumer Comment

complaint has contradictory & inconsistant, nonsensical babble!

AUTHOR: J. P. - ()

Ignore the ridiculous babble of the neanderthal that made this complaint!


Seriously?! You complain about a 'Mechanical' watch not working like a kinetic watch?!?!?! Do you even know what you are talking about???!!! You CLEARLY stated that it was mechanical; Wind-Up, then complained that it didn't work like a kinetic watch!!!! DUH!!!


A mechanical watch Needs To Be Wound Up To Continue Working, MORON!!! Of course it stopped after a short period: YOU DIDN'T WIND IT UP!!! You are probably pathetically inept at working a simple watch, as it stopped so soon! TRY WINDING IT UP MORE DUFUS!!!


Also, you just jump from mechanical to "consider their kinetic." Isn't that misleading? Aren't you jumping subjects rapidly, deliberately causing your readers to improperly interpret your statement! You speak of a non kinetic model as a defective kinetic model, then just jump to describing a kinetic model. Why the mislead? Why the deception?


And you claim that they mislead consumers by saying their watches are Swiss made?! READ YOU ILLITERATE MONKEY!!! They Bought Swiss machinery to make their watches! They have never claimed that their watches are Swiss made!!! They are made with the same Equipment, IDIOT!!!


So, you were Obviously too STUPID to see that, on the bottom plate of your skeleton watch, it is clearly engraved "Made In China!!!"


I owned one of their skeleton watches. It worked Great! Winding it up, as mechanical watches Require, made it run for Several Days (a Week, sometimes more!).


That watch took quite a beating, as I wore it on the job (laborious retail job), and it lasted a long time! Unfortunately, I broke the clasp (on the job), and it ended up on the shelf, pending a new band, but it stood the test of stress and time! It would keep time, accurately, for around a Week, before it needed to be wound up again.


Their watches may not be in the elite class of watches on the market, but you get a good watch for a good price! Yes, you get what you pay for, but you get good quality for a low price when you buy Stauer! Know what you pay for and don't complain when you get what you paid for.




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#4 Consumer Comment

Stauer watch owner

AUTHOR: MaryL - ()

My son has a Stauer watch. I purchased it 8 years ago and he has not had any problems . I purchased a watch winder with it as he can set the watch in the winder each night for continueous movement. The phone order part of this company IS in the United States of America. These people work very hard to make sure your orders are correct and accurate many at the call centers have return customers Thank you STAUER/NEXT10/AssetMRKTNG

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#5 REBUTTAL Owner of company

Stauer watches

AUTHOR: William - ()

I have owned 2 Stauer watches.  They have all looked great, worked great and the price is right.  Waht is the beef with those that don't like them.  Maybe they wern't hugged enough as children.  This is a fine company and you get what you pay for.

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#6 Consumer Suggestion

RE: Watches with Real Flaws www.stauer.com, Internet

AUTHOR: Kato - ()

Just a helpful note about "Kinetic" watches.  I don't believe Stauer makes them.  The branding of a watch as "Kinetic" was started by Seiko about 20 years ago or so.  The Seiko kinetic watches have a battery that is charged by the motion of your wrist which allows it to keep running for several days sometimes after taking it off.

I have never seen Stauer refer to any of their watches as "Kinetic", and don't believe they ever made the type of watch you were looking for.  If they have, there was probably very few of them.  They have however made hundreds of automatic watch models.  This is most likely what you purchased.  Automatic watches use the same mechanism to make it run, but they do not have a battery backup to keep it running very long after removing it.  Although this can technically be reffered to as kinetic, I highly doubt Stauer used that term.  Every watch you see on their website, catalogs or elsewhere, you will see them reffered to as "automatic".  If you disagree, I would like to see where your model of watch uses the term "Kinetic".

I think Stauer watches are great looking.  The cost of the watch goes into the styling of them.  You won't find a $50 watch from *mart that looks as good as these.  To style them the way they do while trying to fit all the components into a certain style is where the up to $200 price tag comes from.

I hope this makes some understand a few misconceptions out there.

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#7 Consumer Comment

Stauer watch company is reputable

AUTHOR: JonL - ()

I must disagree with the Stauer watch scam report I read here.

I have a Stauer watch that I paid just $59 for. I expected it to be a low quality watch but it is at least as good as my last watch, a much more expensive Casio.

Further, after owning it for over a year, the metal band broke. I am very tough on my watches. I called the company to see what a replacement would cost. They asked me a few questions about my watch and when I purchased it. They informed me that it was covered under their warranty. They sent me a new band and pins for free. I didn't even need to pay shipping.

I am always getting compliments on the watch from people because it looks like I spent a few hundred dollars on it. I love the way it looks, I love its accuracy and I love the fit. I wear it all the time. For work, for everyday use and even going to fancy dinner dances with my wife. I've gone swimming in it in fresh and salt water. I've done a 50 mile kayaking trip with it on my wrist. It is very durable and very much worth what I paid for it.

I don't understand what the major complaints are all about. Maybe the author had a bad experience. Maybe he just wants to get under someone's skin.

All I know for sure is that my watch has been accurate for the entire time I've owned it, it's endured everything I've put it through, it looks good and the company has stood behind their product all the way.

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#8 Consumer Suggestion

Stauer watches are what they are

AUTHOR: Seaumas2 - ()

Stauer watches are costume jewelry and the company does not pretend that they are anything but.  I've known this all along.  There are other companies that have done the same for centuries.  Stauers are a bit expensive because they make the effort to copy watches in a quality manner giving a great appearance and that which work as advertised.  

I wear my Stauer on trips because I am sensible.  I would no more wear my Omega to the Venice Airport than a man in the moon for fear it would definitely be stolen by Bulgarian Gypsy kids.

  My Stauer operates quite nicely and does indeed have a two year warranties.  I find it no more dishonest or distasteful to wear a Stauer than my wife wearing her costume jewelry to a function.  

When I need to return something to someone I take all precautions and send it registered mail.  I also insure the item.  Neither of these moves is expensive.  I also send a copy of my receipt, the item in its original case and withe all extras.  If I need to I make a follow-up telephone call and/or an email.  there is no excuse for not protecting oneself.

 Further, yes, Stauer does post marginal or negative reviews.  All one needs to do is go on the "review" site of the particular watch and see them.  I am happy with Stauer and have no illusions about them.

 Lastly, one of the reasons why they seem "cheap" is because they are indeed made in China as they so state.  I defy anyone to find reasonably priced copies of some of the rare watch models they have at a lesser price.  So far, I've received one as a gift and I am delighted.  

Others will have to make their complaints and follow-ups on more substantive grounds.  Welcome to the real world of commerce.  You do get what you pay for and no more.  Please note that I will be buying a Stauer I like very much very soon and will have much fun wearing it for my friends.  If it is stolen I will relish the chagrin the thief has he or she tries to pawn it as something of prime value.

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#9 REBUTTAL Owner of company

No Complaints, Here

AUTHOR: MsKitty - (United States of America)

Wow! I've bought a dozen Stauer watches all working flawlessly... evein my kinetic is lasting 4 days in the drawer.
Catalog dialog is boring and time-consuming and not very entertaining.

My understanding is that Chinese watches are machined on equipment bought from Switzerland. What could go wrong?
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