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Report: #1034780

Complaint Review: Steam Buddy/ Vertical Branding - Encino California

  • Submitted:
  • Updated:
  • Reported By: Valapraiso Florida
  • Author Confirmed What's this?
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  • Steam Buddy/ Vertical Branding 16000 Ventura Blvd, Suite 1 Encino, California Canada

Steam Buddy/ Vertical Branding outrageous shipping and handing charges than will not be refunded if you don't like their product Encino California

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I saw the tv ad for steam buddy and ordered one. Mine was scratched up and didn't steam contuously like it looked on tv. I used it for a few minutes and then the watertank was empty (dind't work well on wrinkels either). Then you have to wait 10 minutes until the unit is cool before you can refill water.
I was also outraged to see that they charged over 10 $ for shipping and
handeling of the creaser that is included anyway.

The total was $$$ 38.25!!!

I called them but they refuse to reimburse the shippinig and handling (15.97)

I contacted the firm, Vertical Branding directly and emailed all their Ceo's (their addresses are also on their website). I believe they send out this product over and over and each time get to keep handling and shipping fee's of 15.97. That's how they make their money. I have also read that people who by their "Herkules Hook" complained they were send more free hooks all the time and get charged for shipping and handling every time - even if they don't wont the advertised free hooks for live. I reported them to the Better Business Bureau (bbb.org) and hope many people will do the same.

Spread the word about this company!

Britt
Valapraiso, Florida
U.S.A.

This report was posted on Ripoff Report on 12/04/2008 02:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/steam-buddy-vertical-branding/encino-california-91436/steam-buddy-vertical-branding-outrageous-shipping-and-handing-charges-than-will-not-be-re-1034780. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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