• Report: #432591

Complaint Review: Steel-Tec

  • Submitted: Tue, March 10, 2009
  • Updated: Wed, December 23, 2009

  • Reported By:Webberville Michigan
Steel-Tec
587 Pandora Rd Derry, Pennsylvania U.S.A.

Steel-Tec Snow Pusher Boxes Inferior Mfg of Snow Pushers Derry Pennsylvania

*REBUTTAL Owner of company: Damage was due to OPERATOR error

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Brad after we received the snow box from you it was put to use on a commercial site. Within the first few hours of use we were having problems with the unit. I have photos to show the damage. We own multiple Protech snow pushers with a similar design. There are some critical differences between your unit and their model's design. They have a similar side wing support with two triangular pieces of steel. The critical difference is their unit supports the bottom of the wings/side boards. Your unit the support is toward the upper portion. Most of the stress is at the bottom that comes into contact with a variety of issues. The other problem we saw is the main bracing along the back of the unit from one end to the other. The bracing is insufficient in comparison to other manufacturers. Lastly where our loader bucket cutting edge pushes against the steel it has grooved that area. With other manufacturer units we have never seen damage to the steel like this has. The steel used in your unit is extremely soft. We are not new to the snow removal business and have never seen failures with a unit as with yours. We called and asked to talk with you immediately after the first use of the unit. I have still not received a phone call from you.

We recently purchased a 14' snow pusher box from Steel-Tec. They were slightly cheaper than other brands. I wish we had paid for the more expensive brands. I could have had the local kindergarten class make us a pusher box out of cardboard more durable than a Steel-Tec. Their unit has numerous design flaws. Talk about junk. The welds are insufficient. The supports are placed to high to support any areas that would actually need support. The bracing is the same. They have no curvature to roll snow which would also strengthen the unit as well. The steel they use has to be the mildest junk they could find. This skids have an incline at the front of about 2 in height. If you threw a one inch marble or ball bearing in front of the skid it might ride over it. Other than that it might as well not even have a skid on the front of the wear shoes. The sides might as well have been made out of wet cardboard. This unit crumbled on our lightest wheel loader in an open area. We have pushed different makes and models and have never seen one fail so miserably. This unit is junk made by hacks who must have designed one after seeing something similar on their kids Tonka toy. Only idiots with zero experience in design could have come up with something so inadequate. These guys would struggle to design a reliable toy block.

Ron
Webberville, Michigan
U.S.A.

This report was posted on Ripoff Report on 03/10/2009 07:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Steel-Tec/Derry-Pennsylvania-15627/Steel-Tec-Snow-Pusher-Boxes-Inferior-Mfg-of-Snow-Pushers-Derry-Pennsylvania-432591. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Damage was due to OPERATOR error

AUTHOR: Steel-Tec - (United States of America)

The damage done to the pusher was purely operator error. Out of hundreds of pushers we sold last year there were two that were damaged. Yours and 1 other. The other company admitted to the operator hitting a dock. Snow pushers don't get damaged pushing snow. They can get damaged when the are slammed into something they. You can damage any of equipment if you misuse it. The pictures clearly showed that your pusher had been slammed into something. Misused! The damage that was shown in them didn't just happen pushing snow across a wide open lot?  We returned your calls and tried to work with you but you were being unreasonable with your demands. If the quality of our pushers is so bad why do we have many repeat commercial customers that have switched from other mainstream brands and buy 10 or more pushers every season?  We use only the best prime steel that you can buy. Our pushers have heavier steel than most of the competition and equal to the other quality pushers on the market. We continue to make improvements every year on our pushers. This year we increased the length of our skids in the front and redesigned our side braces to make them more durable for inexperienced operators and operators that do not know the layout of the lots or do not see hidden obstacles.

A curved back board serves no real purpose for a snow pusher. You are pushing bulk snow forward to clear a large area. A curve is needed on a convensional plow where you need to roll the snow to the side. As for as your insults and bad talk about our pushers? I am above that level.

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